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RFID bag tags could save air-travel industry millions
News Baggage mishandling was the largest cause of delay in reuniting passengers with their luggage (49 per cent of cases). At T5, the problem wasn't with the luggage tags. However, a spokesman for British Airways, the major stakeholder in T5, cast doubt... [18 Apr 2008]
Heathrow T5: The end in sight for first day blues?
News British Airways (BA) has drafted in 400 extra workers to help reunite passengers with luggage stuck in the backlog created over the past few days. The problems at Heathrow's new Terminal 5 appear to be lessening four days after the less than... [31 Mar 2008]
The Weekly Round-Up: 28.03.08
Round-Up For starters the newly opened facility had problems with the baggage system, which led to all luggage check-in at the new terminal being suspended. Meanwhile, back on the ground and travellers flying with British Airways (BA) and other Oneworld... [28 Mar 2008]
Heathrow Terminal 5 suffers first day baggage chaos
News On Thursday evening the problems with the baggage system led to all luggage check-in at the new terminal being suspended. Reports said some passengers had to wait up to two-and-a-half hours after their flight had landed before getting their luggage... [27 Mar 2008]
Photos: Android, high-tech Heathrow, the future of shopping
Photo This shows the RFID reader logging items of luggage in the conveyor to make sure it ends up at the right destination. The system at British Airways' (BA) new home can process 12,000 bags per hour.silicon.com took an exclusive look around the... [28 Feb 2008]
Why did tech ground Heathrow baggage?
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. The exact cause of the technical fault that caused two days of luggage... [21 Feb 2008]
Photos: Heathrow's T5 tech ready for take-off
Photo Ground crew can use PCs connected to the IP network to access up-to-date information on flights, passengers who have checked in and luggage issues. silicon.com has been given an exclusive behind the scenes look at BAA's brand new Terminal 5 (T5) at... [12 Feb 2008]
Texas Instruments Case Study: Airline Baggage Identification
White Paper For the airline industry, getting passengers to their destinations on time and with their accompanying luggage is a feat that requires identifying and tracking millions of items daily. In 1999, British Airways completed live trials of Tag-it smart... [02 Aug 2007]
Photos: Heathrow's Terminal 5 comes alive
Photo Once they have checked in, using one of the 96 self-service check-in kiosks, 56 manned check-in desks or BA's online service - the first 'wave' - they can put their luggage into the state-of-the-art baggage handling system. [13 Jul 2007]
British Airways moves towards online check-in
News Conventional check-in desks will be converted to "fast bag drop" desks for those using self-service kiosks to check their luggage in. British Airways (BA) is to scrap traditional check-in desks for passengers on UK domestic flights from the end of... [21 Mar 2006]
RFID on airline luggage: ROI in three years?
News RFID for luggage tracking is feasible but it's not for everyone, according to a new analysis of how the tracking tags could help the airline industry. The report was produced by consultancy BearingPoint in conjunction with German airline Hapagfly... [10 Nov 2005]
No more lost luggage: Airlines go for RFID
News British Airways looks likely to be investing in RFID in a bid to cut its lost luggage bills. BA loses around 18 bags per 1,000 it handles and pays customers an average of £55 per lost piece of luggage, largely as a result of the sticker bar codes... [06 Jun 2005]
RFID tags could slash airlines' $1bn lost luggage bill
News To date, however, there are very few deployments of luggage-tracking RFID tags by airports with the most high-profile trial taking place at Hong Kong International Airport. British Airways (BA) currently has no plans to ditch the bar-coded bag tags... [23 Feb 2005]
India diary: Day four - First impressions of Bangalore
Comment I've booked all my internal flights through India's Jet Airways - one of the private airlines set up to compete with the national airline Air India - and check-in at Mumbai's domestic airport is not the headache you would imagine, even though the... [01 Jun 2004]
Ebusiness Despatches: Confusing CRM with great customer service
Comment There were no hitches, I drank champagne in the lounge, took all the luggage I wanted and even noticed I was served by better-looking staff. It was British Airways business class, costing £540. Buying technology won't remedy any amount of shoddy... [10 Apr 2002]
