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Dell's IT Infrastructure Services, Desktops, and Notebooks Allow Global Consumer Packaged Goods Marketer Unilever to Support Staff Efficiency and Productivity With Business-Critical IT Services
White Paper Dell Managed Services helped Unilever roll out nearly 10,000 pre-imaged Dell OptiPlex desktops and Dell Latitude notebook computers with Intel processors running Microsoft Windows XP across over 100 locations; Dell Managed Client Services offered... [03 Jul 2008]
Dell Case Study: Safety-Kleen
White Paper As a solution Dell Managed Services established a 12-person Dell Service Desk dedicated to supporting Safety-Kleen employees. As one of the leading oil-recycling, parts-cleaning, and industrial waste management services companies in North America... [25 Jun 2008]
CIOs told to wise up to printing... of all things
News Josh Claman, UK MD of Dell, said: "Managed print services are a result of CIOs and CFOs saying 'for Christ's sake just show me what I'm paying'. According to another player in the printing space, CIOs tired long ago of having to give time or... [31 Jan 2006]
Dell profits dip
News Dell said it managed to eke out a 36 per cent increase in enhanced services revenue, reaching $1.2bn from $1bn last year; a 35 per cent increase in storage revenue to $500m from $300m; and a 16 per cent increase in server revenue to $1.4bn from... [11 Nov 2005]
Reliable Sources
White Paper An effective managed-services strategy requires the continuous evaluation of technical skills and costs, both inside the organization and in the service provider marketplace, to determine in which areas the enterprise can gain efficiencies and... [22 Aug 2005]
$700m deal ties Philips to Dell
News Joe Marengi, general manager of Dell Americas, said in a statement: "The quality of Dell's managed service offering will help improve productivity for Philips, giving it the freedom to concentrate on its core business, Standardising on Dell... [03 Dec 2004]
Michael Dell steps down as Dell CEO
News Though these measures have helped HP lift its PC market share, Dell has always managed to grow more quickly and stay ahead - it shipped about 1 million more units than HP in the first quarter of this year. [16 Jul 2004]
HP reports profits and record quarterly sales
News Average selling prices there increased for both laptops and desktops, a favourable circumstance not experienced by rival Dell, Fiorina said. Much of the boost came from managed services - through which HP runs clients' computing infrastructure... [19 May 2004]
Buncombe County Schools Bolsters IT Services and Keeps Costs Low Using Technology from Dell and Red Hat
White Paper In the span of roughly two years, however, Fuchs and his 25-person IT staff have managed to whip the school district's IT infrastructure into shape with the help of Dell PowerEdge servers running the Red Hat Linux operating system-creating a... [01 Mar 2004]
Is the HP phoenix finally out of the woods?
News While the company has managed to shave considerable costs and return all its businesses to profitability after the Compaq Computer merger, analysts say it is still unclear whether the combined entity is much better positioned to compete against... [09 Dec 2003]
Dell flying high with Boeing services contract
News Vito Fabiano, VP of Dell's managed services business, said the company would offer Boeing price breaks on maintenance tasks as they become cheaper for Dell to perform. Under the deal, Round Rock, Texas-based Dell said it would provide support... [21 Oct 2003]
Dell turns to services
News The PC manufacturer has pulled together many of its point services into four broader service packages as part of the Dell Managed Services brand, ranging from consulting to full desktop outsourcing. Dell has launched a new desktop services strategy... [29 Aug 2003]
HP wants to change desktops into blades
News While HP, Dell, IBM and others have been touting bladed servers for more than two years, no multinational company has yet to announce a blade system for desktops. HP is looking at taking the technology behind 'blade' servers and applying it to the... [06 May 2003]
The best of reader comments: The best and worst call centre experiences
News Take Paul Blacker, who went through lengthy negotiations with Dell customer services after a technical fault with a PC. Second, Dell took in excess of 1.5 hours of my time to speak to me for a sum total of 5-8 minutes and charged me £20 for the... [11 Apr 2003]
Devil's Advocate: New economy, new profitability - yeah, right
Comment Cisco, Dell, Intel, Microsoft and Oracle taken together reported three times as much profit pro forma as under GAAP. It is now believed WorldCom managed to overstate its earnings by at least $9bn between 1999 and 2001. [17 Mar 2003]
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