managers service capabilities
Quality of Service in MPLS Networks
White Paper QoS mechanisms give network managers the ability to control the mix of bandwidth, delay, jitter, and packet loss in the network. As part of their VPN services, service providers may wish to offer premium... [01 Oct 2008]
Peter Cochrane's Blog: Bordering on stupidity
Comment But with any IT project it is essential the managers and politicians are sufficiently versed in technology to grasp what is said to them - and in such cases political imperatives must bow to reality. Written in a coffee... [21 Aug 2008]
Microsoft Dynamics CRM Online - The Linc Group Case Study
White Paper When the latest version became available, managers gave it a hard look. As a service business, building a book of clients through prospecting, as well as retaining current customers, are key to the... [14 Aug 2008]
eBook: Exploring IBM SOA Technology & Practice
White Paper Intended for readers who are already familiar with service oriented architecture (SOA), it is appropriate for a wide range of people involved with adopting SOA within an organization: IT executives, business analysts,... [24 Jul 2008]
Wireless Network Quality of Service
White Paper QoS gives IT managers complete power over their entire mobile deployment by letting them shape and control traffic across any network that their users may connect to. Quality of Service... [18 Jul 2008]
Ethernet Service/Capabilities on OptiX
White Paper Ethernet is the dominating enterprise data networking protocol in the LAN environment and it is ubiquitous for IT managers and LAN users. However, cooperate communication requirement has changed over the years. [10 Jul 2008]
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Paper When the latest version became available, managers gave it a hard look. As a service business, building a book of clients through prospecting, as well as retaining current customers, are key to the... [03 Jul 2008]
Bradford & Bingley gets Oracle HR system
News Transactions are completed in real-time enabling the production of management information to be timely and accurate, providing the HR function and line managers the capabilities to proactively identify... [20 May 2008]
Securing Connections Between WebSphere Application Server and WebSphere MQ - Part 2: Secure the WebSphere MQ Link Using the Service Integration Bus
White Paper However, the WebSphere JMS provider was unable to communicate with other WebSphere MQ queue managers. The service integration bus enhances the messaging capabilities that are embedded... [09 May 2008]
Snowmobile Manufacturer Improves Customer Service and Staff Productivity
White Paper This combination offers employees an easy-to-use system, customers better support, and managers a 360-degree view of operations. Management also lacked the reporting capabilities needed to assess the... [02 Apr 2008]
'Counsellors' to keep vendor-client marriages sweet
News You're not alone… Health warning to overweight IT managers Demand for tech workers hits six-year high How the staffing crisis is deepening How techie salaries are faring Is the... [27 Mar 2008]
Multiple choice helps council IT measure up
Case Study Around 60 mostly junior IT support staff took the questionnaire just before Christmas and team managers are now evaluating the results in conjunction with internal competency frameworks "to ensure staff are up to scratch... [24 Jan 2008]
IT Manager Webcast: Application Platform: Advancing Your Business With IT With the Microsoft Application Platform (Level 100)
White Paper Microsoft Application Platform that is designed to provide IT managers with insights for prioritizing platform investments and developing strategies that advances the business with IT. From dynamic Web sites and... [15 Jan 2008]
Bank Boosts Efficiency, Improves Replication Capabilities With New Messaging Solution
White Paper This new solution gives IT managers more efficient administration while improving replication and recovery. In late 2006, the organization deployed Microsoft Exchange Server 2007 and, several months later, implemented... [19 Dec 2007]
Time to rethink performance management
Comment Research among senior business managers in the investment and insurance community in the City of London suggests a gap has opened up between existing performance management capabilities - more suited to... [04 Dec 2007]
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