managers
Contact Centres: Optimum service at optimum cost
White Paper Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact... [18 Nov 2009]
Shared Services: The Practicalities of Local Council Cost Reduction
White Paper With so much progress having been made, attention is now turning to how IT managers can reduce costs without disrupting the progress of modernisation programmes. Local government in the UK has been undergoing... [16 Nov 2009]
Taming the Market Turmoil: Key Risks and Responses for Asset Managers
White Paper Dealing with the market crisis and its immediate challenges is the top risk for asset managers in 2009. However, other strategic risks warrant the attention of both traditional and alternative asset... [13 Nov 2009]
The Fastest Way to Scale Your Business to Business SSO Connections: PingFederate Auto-Connect
White Paper This paper is written for project managers, product managers, identity architects and security architects who are considering large-scale deployments of secure Internet single sign-on. SAML-based... [13 Nov 2009]
Continuous Testing of Production Web Applications
White Paper Web application security is a key top-of-mind concern for general managers, CISO's, CIO's and security staff for businesses ranging from Fortune 100 multinationals to educational institutions. Widespread data breaches... [13 Nov 2009]
Leveraging SaaS Technology for Web Application Security
White Paper Information security managers and directors are faced with the enormous responsibility of keeping Web applications secure from hackers. The ever-growing number of security threats and an increasing body of governmental... [13 Nov 2009]
A Risk-Based Approach to Segregation of Duties: An Executive Primer
White Paper Segregation of Duties (SoD) is a hot topic of conversation among a range of professionals, from compliance managers to executive-level officers. The outpouring of interest in SoD is due, in part, to the requirements of... [13 Nov 2009]
LANDesk IT Service Management: Helping IT Become a Service Provider
White Paper To keep up with changing business environments, IT departments must adapt their approach towards a process-centric model that changes their role from technology asset managers to actual service providers within the... [13 Nov 2009]
Hedge Funds to Reconsider Administrators for Valuations and Risk Analytics
White Paper Hedge fund managers are being pushed as never before to provide greater transparency into the valuation of their portfolios. The lingering credit crisis has surfaced issues for hedge funds that will have reverberations... [13 Nov 2009]
Maximizing Data Center Uptime With Business Continuity Planning
White Paper Keeping servers highly available and easily manageable is likely what keeps most data center managers up at night. Next to ensuring the safety of employees, the next most important business continuity task is resuming... [13 Nov 2009]
Cell Phone Threat Mitigation Tactics: Practical Considerations From the Frontline
White Paper By discussing the necessary components of a comprehensive cell phone policy enforcement plan, this paper details the immediate actions security managers should take to formulate a cell phone threat mitigation strategy... [13 Nov 2009]
The Hedge Fund Disclosure Paradox
White Paper Prior to the downturn, superior performance enabled hedge fund managers to diffuse investor requests for greater transparency in risk management practices. It has long been accepted that risk management is a core... [13 Nov 2009]
Defending the Mobile Enterprise: Overcoming Security Challenges and Evaluating Wireless Threat Management Solutions
White Paper By introducing the necessary components of a comprehensive wireless threat management strategy, this paper details the immediate actions IT managers can take to defend an organization's entire information technology... [13 Nov 2009]
Reining in SharePoint
White Paper It also describes the capabilities of Courion's identity-aware solutions that enable IT administrators and security managers to locate, analyze and remediate SharePoint sites with users who hold access rights that are... [13 Nov 2009]
Secure FTP Transfer
White Paper Other papers in this series are designed for AS/400 operations management, application developers, and IT managers. This paper is designed for security professionals in the IBM iSeries and AS/400 Enterprise. [13 Nov 2009]