marks and spencer despatches
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Boardroom Despatches: Leadership
Comment With companies such as BA, BT, Marks and Spencer and plenty of others bossed by foreigners, it would be easy for me to forget the success of Britons abroad. Take a look at Silicon Valley and Hollywood and witness the number of us at the top, as... [27 Aug 2003]
Ebusiness Despatches: Know your partners, know your customers, know your staff - retail lessons
Comment But this month I'd rather talk about what ebusiness in general is doing for some well-known high street names in the UK - the likes of Marks and Spencer, Safeway, Sainsbury's and Tesco. Ebusiness has accelerated change in the retail world and... [11 Dec 2001]
Ebusiness Despatches: Das Boot is on the other foot
Comment The average age this year was up, and ebusiness bosses from companies such as John Lewis and Marks & Spencer were on board. Dot-commers may have a hard time these days but they've taught us that success requires a fusion of new and old ways of... [13 Nov 2001]
Ebusiness Despatches: Decruitment dilemmas
Comment While working for Marks and Spencer, loyalty was a very important trait, and very low staff turnover (0.75 per cent) was an important measurement of both success and stability. Now I hear five jobs in three years and I think initiative, variety... [20 Mar 2001]
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