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India outsourcing workers stressed to the limit
Comment In the homes of outsourcing workers, clashes over the traditional system of arranged marriages and the working woman's domestic role are common. The cheery, chatty voice at the other end of your customer care helpline... [25 Aug 2009]
M&A's the Right Way
White Paper Estimates suggest that 50 per cent or more of corporate marriages fall short not just of the participants' expectations, but those of their customers and shareholders. Every year tens of thousands of companies spend vast... [22 Apr 2009]
'Counsellors' to keep vendor-client marriages sweet
News An increasing number of companies buying IT products and services are hoping to avoid contract problems or even a messy divorce by setting up a 'vendor management office' (VMO) to keep tighter control of suppliers, according to a report... [27 Mar 2008]
Why outsourcing divorce can end in tears…
Comment Outsourcing arrangements made in the 1990s are coming to a close. But public sector organisations considering going elsewhere next time have a number of options, says Paul Bentham. The outsourcing industry was agog when Accenture and the... [04 Feb 2008]
Service Level Agreement: Consequence for Non-Performance
White Paper Like marriages, both parties generally enter SLAs with the best of intentions. Everyone anticipates a relationship that will be mutually beneficial, successful, and last a long while. The service provider expects to make... [30 Oct 2007]
Five hot outsourcing trends to watch
News Recent rumours of a merger between sector heavyweights Infosys and Capgemini suggest the stars are aligning for some significant marriages. Which way is the wind blowing in the offshore outsourcing market? [06 Jul 2007]
The Varney Report: An ideal or a blueprint?
Comment The recommendations include the development of centralised services, such as a 'change of circumstance' service, so citizens will not have to notify multiple public services about bereavements, marriages and births. [29 May 2007]
IP Telephony Boosts Contact Centre Efficiency
White Paper The General Register Office for England and Wales (GRO) manages the registration of all births, marriages and deaths by the local registration service. Its dedicated contact centre handles 20,000 inbound queries a month,... [10 Aug 2006]
Government services miss online deadline
News Registration of Births, Deaths and Marriages at the Office of National Statistics. A list of the government services that are still not available electronically has been revealed. The government's aim had been that all... [12 Apr 2006]
Wrong sort of computers leave lovers frustrated
News It added there is a need for better interoperability over "life-time events" such as births and marriages. A lack of communication between government IT systems across Europe is leaving lovers - and businesses - frustrated. [24 Feb 2006]
UK births, deaths, marriages records to be digitised
News The Office of National Statistics (ONS) has signed a contract with Siemens Business Services (SBS) to digitise 250 million births, deaths and marriages records dating back to 1837. The three-year Digitisation of Vital... [02 Aug 2005]
UK births, marriages, deaths records to move to India
News The Office of National Statistics (ONS) is to outsource a new database containing 250 million births, marriages and deaths records to India as part of a deal with Siemens Business Services (SBS). The database will be... [23 Jun 2005]
Leader: How outsourcing is like getting married
Leader But sadly, just like with real-life marriages, Socitm warns that the divorce rate is rising, with fewer and fewer contracts lasting their full length. Signing an outsourcing contract is like getting hitched, according to... [12 Apr 2005]
Births, deaths and marriages database eroding privacy
News Privacy advocates have warned that government plans for an electronic database of births, deaths and marriages could form the basis for a comprehensive dossier on all UK citizens and lead to further erosion of privacy. [30 Oct 2003]
Linux fan to run against Arnie in California election
News A Democrat, she has launched a campaign promising the legalisation of drugs, gay marriages and a universal health care system. An unlikely contender in the bizarre race for governor of California that has seen Arnold... [05 Sep 2003]
