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Making the Right Call: Ensuring a Successful IP Telephony Implementation
White Paper Real-time communications, such as escalating an Instant Message (IM) to a voice call mid-message or integrating presence data with multimedia and "traditional" communications like e-mail are rapidly being recognized and embraced as a true... [15 Jul 2008]
Cincom Encompass Unified Messaging
White Paper In order to unify voice mails, e-mails, and faxes, Unified Messaging bundles all message types into a single generic “object,” uses MAPI-compliant mail systems such as Microsoft Exchange to centralize the storage of these messages, and allows... [03 Jul 2008]
Nortel Network Case Study: Radio Shack
White Paper The new system identifies queries by type - order, warranty question, fax-back request, etc.and routes each voice call or e-mail message to the agent most qualified to answer it. The launch of RadioShack.ca, a website showcasing RadioShack products... [03 Jul 2008]
Deploying Cisco Unity in Diverse Messaging Environments (With Microsoft Exchange)
White Paper This document focuses on the unique impact that each e-mail client/server/protocol combination has on the Cisco Unity subscriber's ability to access voice messages, how message state changes are conveyed to the subscriber, and how message state... [03 Jul 2008]
Deploying Cisco Unity in Diverse Messaging Environments
White Paper This tight integration is particularly evidenced in the way that the state of a message (whether it is read or unread) is synchronized between the TUI and the e-mail client. Once the subscriber plays the last new voice message (by using either the... [03 Jul 2008]
Benefits of Unified Messaging in Exchange Server 2007
White Paper Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.into a single, or, unified "message store," that is accessible from a wide range of different devices. [30 Jun 2008]
IT Service Provider Boosts Productivity and Cuts Costs With Unified Messaging Solution
White Paper For ten years, SK C&C had used an IBM Lotus Notes/Domino system for e-mail messaging, which lacked voice-mail and mobile-access components. The new system supports a high-performance work environment that provides real-time access to multiple... [28 Sep 2007]
How to Take Control and Optimize Time
White Paper In the modern information age, people are bombarded with communications: e-mail, voice mail, instant messaging, Short Message Service (SMS), paging, and more. If a person is not at the desks or logged in to the appropriate device handling the... [15 Sep 2007]
Avaya Mobility Solution Keeps Richards Butler's Legal Eagles in Touch No Matter Where They Fly
White Paper Richards Butler deployed Avaya Modular Messaging to access and manage voice, fax and e-mail messages through either a multimedia PC, a mobile or fixed-line phone, or through any Internet connection. With all messages stored in a single Microsoft... [27 Apr 2007]
Windows Speech Recognition
White Paper He can compose a letter or e-mail message by dictating its content to many commonly used applications. Instead of relying on the standard keyboard and mouse to manually manipulate the computer, the user can train Windows Vista to recognize his... [08 Dec 2006]
Mobile Messaging: Part I - Voice Makes Room for Text, MMS
White Paper But newer mobile formats - MMS (Multimedia Message Service), Instant Messaging (IM) and e-mail - are beginning to have an impact. The market is still dominated by SMS (Short Message Service), the text messaging service first developed in the GSM... [30 Jun 2006]
For a Business in Which Organization and Prioritization of Messages Is Critical, a Total Solution Responds
White Paper It would then consolidate all voice, e-mail and fax messages in one device, identify each type message with a different symbol and indicate from whom the message arrived in order to prioritize responses. [27 Sep 2005]
Mitel OnePoint Messenger: Getting Together (An Introduction to Unified Messaging)
White Paper Voice messages can be played over the speakers of a multimedia PC or over the telephone, and can be handled like e-mail: saved, deleted, replied to, attached to another message, forwarded, etc.all through simple point-and-click operations. [24 Feb 2004]
Voice Processing
White Paper We still have the daily problems of being put through to the wrong extension, extensions ringing unanswered, or being answered by a complete stranger who has little incentive to ensure your important message reaches the intended recipient. [24 Feb 2004]
Cisco Puts Pepperdine University in Control of Their Communications with Unity Unified Messaging solution
White Paper Cisco Unity brings centralized communications control to system subscribers at Pepperdine by delivering every e-mail, voice, and fax message to a single inbox. As part of a pilot program begun in June 2001, Pepperdine University's... [24 Feb 2004]
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