metrics
RSS metricsBest Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign... [09 Nov 2009]
Photos: Top iPhone apps for business
Photo The user interface is designed specifically for business users, enabling them to locate business performance metrics in an engaging display. Apple's iPhone might be seen by many as largely a consumer device, with games... [27 Oct 2009]
Going green: A guide for CIOs
Comment Most organisations report only high-level green metrics, such as overall or function-wide energy consumption. To sustain focus and support for a green IT strategy, CIOs must select granular performance... [21 Oct 2009]
IDC ROI Calculator for IBM Tivoli Netcool
White Paper The tool and underlying calculations and metrics are based on IDC research of 14 IBM Tivoli Netcool implementations, which have yielded an average benefit of $23.5 million per year. This ROI calculator from IDC will help... [20 Oct 2009]
Data to Intelligence: The BI Advantage for Financial Services
White Paper Find out how leading financial enterprises are turning to sophisticated data warehousing techniques, real-time analytics, improved data quality, and intelligent metrics to find competitive advantage. [15 Oct 2009]
IT Service Management Metrics Metrics That Matter: Four Key Benchmarks for Improving IT Performance
White Paper Does one think great IT performance is achieved through luck or chance? One can bet real money it's not! High performing organizations have figured out which processes and controls really help them achieve their operational effectiveness... [05 Oct 2009]
A Novel Quantitative Approach for Measuring Network Security
White Paper Identifying, quantifying and validating these factors using security metrics is a major challenge in this area. Evaluation of network security is an essential step in securing any network. This evaluation can help... [05 Oct 2009]
Accurately Measuring Denial of Service in Simulation and Testbed Experiments
White Paper Researchers in the Denial of Service (DoS) field lack accurate, quantitative and versatile metrics to measure service denial in simulation and testbed experiments. Without such metrics, it is impossible... [02 Oct 2009]
EMC Corporation Delivers Reports in Minutes With Unified Data Warehouse and Analytics Tools
White Paper EMC Corporation wanted to consolidate disparate data sources to reduce total cost of ownership, improve efficiency, and sharpen decision making and provide diverse users with insight into data on various topics, from sales... [02 Oct 2009]
Service Scheduling: Performance and Scalability Study
White Paper The Microsoft CRM Product Group engaged the Business Systems Architecture (BSA) team to complete a performance and scalability test of the Microsoft Dynamics CRM 3.0 Service Scheduling module against a specific set of... [02 Oct 2009]
Earth System Grid Authentication Infrastructure: Integrating Local Authentication, OpenID and PKI
White Paper Increasingly, for example, researchers must assemble and analyze large datasets that are archived in different formats on disparate platforms, and must extract portions of datasets to compute statistical or diagnostic... [02 Oct 2009]
Customer Satisfaction with Email Archiving Systems
White Paper The goal is to report on a variety of metrics related to archiving system and vendor performance to help decision makers in their archiving evaluation process. Email archiving is rapidly becoming a critical best practice... [01 Oct 2009]
Selecting an Industry-Standard Metric for Data Center Efficiency
White Paper This paper explains some of the metrics that have been used to describe the efficiency of data center physical infrastructure and suggests which metric is the most effective. The development of standards for the... [01 Oct 2009]
Technical Track: Enabling IT Cost Accountability With VMware vCenter Chargeback
White Paper In addition, fixed costs and additional metrics can be defined to truly provide a transparent chargeback model that can produce specific billing for organizational units within a business. The attendee of this webcast... [01 Oct 2009]
Cox Communications Transforms Human Resources Processes to Boost Efficiency and Engagement
White Paper The plan also involved delivering self-service functionality to increase efficiency and allow data capture closest to the source, providing consistency companywide without taking control away from local systems, and delivering useful... [01 Oct 2009]
