management experience in news
Staff deserting UK call centres
News Customer relationship management and multimedia are the other key areas of tech investment for UK call centres over the next two years. Attrition in UK call centres has risen for a fifth year running as staff leave... [19 Nov 2007]
Taxman gets new CIO
News He is replaced as CIO by Deepak Singh who joined HMRC last year from T-Mobile, where he was executive VP for IT strategy, governance, quality management and change management. Singh has 20 years'... [18 Oct 2007]
Tech tsar to build government strategy
News Secretary of State for Innovation, Universities and Skills, John Denham, said Gray's background as a leading business figure, his management experience and expertise in business R&D will be a great asset... [19 Sep 2007]
Police complaints body plots £50m tech review
News The IPCC's existing systems supplier Anite has had a £20m contract to supply back-office and case management systems for the organisation since 2003 but the contract is due to end in 2009. He said: "We will be looking... [28 Aug 2007]
BT pumps millions into customer service system
News The five year deal will see RightNow provide BT with a knowledge management system for 10,000 contact centre staff, to use when dealing with customer queries. Previously, the email management and... [22 Aug 2007]
Vista: Businesses rethinking quick switch
News Last September, Brad Goldberg, general manager for Windows Client product management, predicted Vista would be put in use by twice as many businesses in the first year as Windows XP was in the 12 months following its... [16 Aug 2007]
Five skills you need to be CIO
News Strong leadership is one of the key attributes of the very best CIOs - and this means leadership as opposed to simply good management. For all the hard experience and qualifications CIOs have in their... [06 Aug 2007]
Holidaybreak rolls out site troubleshooter
News European specialist holiday group Holidaybreak has invested in a customer experience management system from Tealeaf for two of its websites. The experience management... [24 Jul 2007]
Why hiring consultants is like getting drunk on whisky
News But so can using your regular people if they don't know what they are doing or are poor at controlling costs or project management. One reader said: "If you get a genuine consultant who has substantial... [27 Jun 2007]
T-Mobile rolls out interactive kiosks
News The T-Mobile kiosks were built in-house by subsidiary T-Systems and supported by content management system specialist MDT. Previously kiosk technology has seen little success in the retail environment, despite the trend... [22 Jun 2007]
Are consultants a waste of money?
News But if they take over your strategic planning and programme management then you're in trouble - keep consultants on tap, not on top. He said: "The key is knowing what to ask for and knowing whether or not the knowledge... [21 Jun 2007]
Second Life - outsourcing's next frontier?
News We've outsourced first-level support to the global labour pool," explained Claus Nehmzow, member of PA Consulting's management team. Depo Consulting is using its Second Life office not just as a showcase but as a means... [12 Jun 2007]
Ask revamps its search site
News Doug Leeds, vice president of product management at Ask, said: "We thought they might have scooped us. On the other hand, I think a lot of people are going to find that this is a good experience for them... [05 Jun 2007]
Gov CIO council told to "raise its game"
News The council is tasked with promoting a common approach to portfolio management, sharing information on suppliers' performance and assessing the capacity of the IT industry to deliver the government's portfolio of IT... [05 Jun 2007]
'Lame IT pros should be struck off' - Microsoft
News Although the BCS can revoke the Chartered IT Professional (CITP) qualification, this makes little difference to employers, who prefer more specific IT qualifications, such as database management, said Clarke. [24 May 2007]
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