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News Dele Atanda, a consultant with tech marketing group Ark Agent, said: "It's very much experimental at the moment. Businesses are unsure about the benefits of using Second Life with many still just experimenting with the virtual world to discover its...
[25 Apr 2008]
News But Matthew Fine, supervisory special agent with the FBI, said the fact criminals are now going to jail for botnet attacks is a step in the right direction. President of the Internet Security Advisors Group, Ira Winkler, said: "The statistics are...
[10 Apr 2008]
News He said: "Some of our hotels have as many as 100 bedrooms and they will have a dedicated booking agent, but others have as few as 16 and staff there will be managing bookings and then going into the kitchen to cook guests' breakfasts.
[19 Mar 2008]
News It can also be easily scaled up which will be a benefit when Swinton opens its new 150 agent call centre in the next few months. High street insurance chain Swinton has completed a roll-out of IP telephony and contact centre technology from Alcatel...
[21 Feb 2008]
News At the time, Brilliant said: "My dream for InStedd [a name that plays off the TED conference] is to fulfil the much-needed role of an independent agent bringing the technological, medical and organisational skills necessary to help the...
[17 Jan 2008]
News One of the key factors for this high churn is the lack of growth in call centre agent salaries, which have increased only at the same level as inflation over the past four years. Attrition in UK call centres has risen for a fifth year running as...
[19 Nov 2007]
News A 150-agent customer contact centre has been set up by the retailer to cope with the expected demand. Consumer electronics retailer DSG International (DSGi) has launched a remote assistance service to complement its existing TechGuys IT support...
[26 Oct 2007]
News The centre is using Queuebuster from Netcall to offer customers the option to either go through the automated call-handling system straight away or to wait for a call agent.silicon.com Financial Services
[10 Oct 2007]
News They tend to be older and have more work experience than typical call centre workers, have higher customer satisfaction levels and lower attrition rates, according to vendors of home-based agent services.
[27 Sep 2007]
News It also integrates with the company's Witness system, which records calls, to tailor training to the individual agent. Tour operator Royal Caribbean Cruise Line has invested in a workforce optimisation solution to cope with the rapid expansion of...
[16 Aug 2007]
News Conrad Chang, IDC's research manager for Asia Pacific business process outsourcing research, said what differentiates the leading cities from the rest is "the focus on deal-clinching factors" such as agent skills and political risk.
[04 Jul 2007]
News One Second Life virtual real-estate agent recently claimed to have become the game's first real-life millionaire. The programme, scheduled for TV broadcast tomorrow, will be screened simultaneously inside Second Life - at the Rivers Run Red Cinema.
[31 May 2007]
News The platform also offers queue messaging, providing service information to callers and reducing the number of calls that need to be transferred to a call agent. A partnership of 10 local authorities in Staffordshire has saved millions by...
[29 May 2007]
News The back-up service requires installation of an agent on the machine that is to be backed up. Symantec is taking a first step toward turning itself into a provider of hosted services for SMEs. The security and storage management software maker...
[17 Apr 2007]
News Tony Walsh, development director at bookings agent LateRooms.com, cited research that suggests wi-fi access is now more important to business travellers than leisure facilities such as a gym - the use of which is often covered by the room rate.
[31 Jan 2007]
News Only 15 per cent of respondents think official local information sites are the most reliable, with just 12 per cent saying the same about travel agent websites. User-generated reviews are the most trusted source of online information for...
[29 Jan 2007]
News More and more business executives are investing in secret agent-style hardware to make sure their top secret company plans stay under wraps. It's not just James Bond that gets to play with all the cool gadgets.
[17 Nov 2006]
News The most recent figures, for the first half of 2005/2006, show the rate of call answering has improved to 84 per cent, but that still left millions of benefits claimants unable to get through and speak to an agent.
[01 Nov 2006]
News The talent agent would act as the marketing and sales representative on behalf of the IT professionals, assisting with CV presentation, career planning and negotiating terms. IT experts should sign up Hollywood-style talent agents to help them land...
[20 Oct 2006]
News But the Society of IT Managers (Socitm) report, Modern Public Services: a role for change - the CIO as agent of transformation, says the CIO role is not well understood and doesn't easily fit in the local government arena.
[19 Oct 2006]
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