application support team in news
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BT gets chatty with business customers
News The company has started to use RightNow's Chat application so customer service staff can quickly respond to queries made via its help and support website. Nick Witte-Vermeulen, online support manager at BT Business, told silicon.com: "It's about... [23 Jun 2008]
Google and Salesforce.com team up to serve business
News The company, however, will offer a service called Salesforce for Google Apps Supported that will include telephone support for end users, unified billing and provisioning, and additional application programming interfaces for a fee of $10 per user... [14 Apr 2008]
Mobile data keeps Wiltshire Police out on the beat
News Wiltshire Police is to start usability testing of a mobile data application next month in a project slated to cost £2.1m and save £4.4m in productivity by keeping officers out on the beat. The application is intended to free officers in the field... [11 Feb 2008]
M&S gets an IT injection
News The Logicalis Managed Service Centre and onsite teams will provide the M&S IT team with engineering, design and development support for both the wired and wireless networks in M&S' 591 UK stores and regional offices. [02 Nov 2007]
PC World to offer remote tech fixes
News Consumer electronics retailer DSG International (DSGi) has launched a remote assistance service to complement its existing TechGuys IT support service. Using an application called GoToAssist from Citrix, TechGuys staff will be able to virtually... [26 Oct 2007]
Littlewoods automates back-office
News Our IT team fully supported the need to find a tactical solution to support the business, which has resulted in the deployment of Blue Prism Automate. Littlewoods is using an application from Blue Prism to automate three credit and collections... [04 Oct 2007]
Competition: Win a day with Lewis Hamilton
News The full service includes pre-sales consultancy, delivery and integration as well as support for the entire solution which can comprise any combination of devices, network, middleware and the customer's enterprise application. [18 Jul 2007]
Nestle extends $75m offshore IT deal with Satyam
News Nestle originally signed a three-year deal with Satyam in 2004 for SAP application support for the company's 'Globe' project - one of the world's largest global SAP rollouts. As part of the Nestle deal Satyam provides a dedicated offshore software... [27 Jun 2007]
VW Financial Services builds virtualised SAN
News VFS UK runs two data centres in Milton Keynes to support internal staff and provide application support to the UK retailer networks. In compliance with the Financial Services Act, the organisation ran two mirrored data-recovery sites to support the... [21 May 2007]
Google puts cash into handwriting recognition tech
News The Ocropus team expects the project to last three years and it will support three PhD students. These include creating a desktop application for the system, adding third-party tools and adapting Ocropus to a variety of languages. [11 Apr 2007]
Honda F1 revs up tech tools with IBM
News IBM will also provide support for the team's collaborative development plans with deployment of additional IBM middleware and tools The new system includes a computer-aided design application called Catia and the Enovia process management tool... [05 Apr 2007]
Latest McAfee antivirus clashes with Lotus Notes
News Lotus Notes is a commonly used email application, particularly in larger organisations. IBM and McAfee have both published support notices on the problem. As a workaround, the company suggests in its support article disabling the "scan all server... [23 Jan 2007]
IT grads top jobless league table
News I did a placement (industrial trainee role) at IBM in my third year as an application developer, working on VoIP services. My current role on the Foundation scheme is in application services as a database administrator. [03 Jan 2007]
Microsoft trumpets software 'Olympics'
News Teams must contain between two and four students, and will compete with the support of an academic mentor to create their solution. Contestants must submit sample code from the application they develop, along with a document explaining their idea. [23 Nov 2006]
Why business intelligence projects fail
News The analyst said another key factor was getting high level support: "You need a highly committed sponsor to have a chance at succeeding with business intelligence. If you don't have a need then you don't have an application or a project. [25 Apr 2006]
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