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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
News BA will watch with interest the development of RFID but for the moment we will continue to use barcodes on our baggage tags, which - with a modern system - is very effective for baggage being checked-in at an airport.
[18 Apr 2008]
News British Airways (BA) has drafted in 400 extra workers to help reunite passengers with luggage stuck in the backlog created over the past few days. A statement issued yesterday from BA CEO Willie Walsh, said the baggage system is now working better...
[31 Mar 2008]
News British Airways (BA) confirmed 80 per cent of scheduled flights will be running from T5 today, including all long-haul destinations. T5 staff, along with volunteers from across BA, worked through the night to ensure today's operations in the...
[28 Mar 2008]
News British Airways (BA) - the sole airline using T5 - had to cancel 33 flights (departing and arriving) before 14:00(GMT) due to the baggage system problems, although the majority of delayed passengers were moved onto later flights.
[27 Mar 2008]
News Travellers flying with British Airways (BA) and other Oneworld alliance airlines will soon be able to access wireless broadband for free in UK airport lounges. BA has signed up with BT to provide the Openzone service in its 25 UK lounges...
[27 Mar 2008]
News What can you expect at BA's new flagship terminal? Tech hard at work keeping BA flying. Behind the scenes at BA and BAA's mega-project A look behind the scenes at the beating heart of BA's Heathrow operations…
[27 Mar 2008]
News According to BA senior manger of revenue management, Jerry Foran, the airline will save at least £1.5m through decommissioning legacy systems and be able to perform a comprehensive ticket audit process leading to a 10 per cent increase in audit...
[05 Mar 2008]
News Speaking at the British Airways HQ at Heathrow, BA CIO Paul Coby, said: "What we're doing is putting in technology to run this complex environment as simply and easily as possible. He said: "BA spends a lot of time familiarising people with the new...
[03 Mar 2008]
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BA advised economy passengers not to travel with any more than two...
[21 Feb 2008]
News Just British Airways (BA) and bmi are currently using the Airline De-icing Forecast Service, which has cut the airlines' ice-related delays by 85 per cent and reduced de-icing costs by 30 per cent. BA has been using the system at airports in...
[08 Jan 2008]
News British Airways (BA) has set up a special innovation unit to explore ways the airline can use web 2.0, shareware and open source technologies. BA's CIO Paul Coby said the real-time and mission-critical nature of internet-based systems meant it was...
[30 Nov 2007]
News According to BA manager for employee self-service (ESS), Allen Huish, the email system provided by CommuniGate Systems is part of an initiative that includes replacing a paper-based, pigeonhole system used to notify field workers of changes, with...
[31 Oct 2007]
News Speaking at silicon.com's CIO Forum conference Paul Coby, BA CIO and the UK's top CIO, said IT has transformed BA since 9/11 "and in the next six years it will do it again", adding: "That's why IT matters to BA.
[16 Oct 2007]
News BA's Coby's achievements include cutting IT costs by almost half, overhauling the BA.com website, introducing online check-in and print-your-own boarding passes and building state-of-the-art systems for the new Terminal 5 building at Heathrow.
[07 Jun 2007]
News The 'innovation lab' was opened this week in Peterborough by TCS customer British Airways (BA). Mike Croucher, head of IT delivery at BA, said innovation that provides a real competitive advantage and customer benefits is "invaluable".
[26 Apr 2007]
News BA has 20 vacancies on the programme, which is open to graduates of any discipline as long as they have the skills and desire to work in IT. It is the first time in six years BA has run a campaign to recruit graduate IT talent.
[23 Feb 2007]
News BA is the first UK airline to achieve 'end to end' chip and PIN accreditation with the banks - which means every part of the payment process from the point at which the card is put into the machine to the point where card details are exported to...
[05 Feb 2007]
News British Airways (BA) is taking its first steps with service-oriented architecture (SOA) but warned that wider use could still be up to five years away. Speaking at BA's annual 'IT Fair' at the airline's Waterside headquarters near Heathrow this...
[19 Oct 2006]
News British Airways (BA) is borrowing a manufacturing concept originally developed by Toyota for the automotive sector in the 1970s to make its technology more "lean" for the future. BA CEO Willie Walsh claims "lean" technology and processes will be...
[18 Oct 2006]
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