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News In the written evidence submitted to the committee, BA said: "A number of the issues were caused by the incorrect setup of the system for live operation by BAA or its contractors and by unexpected software errors.
[08 May 2008]
News Walsh added that the backlog of bags generated by the problems is not affecting the day-to-day running of the baggage system and the issues are being addressed by a team of engineers and IT specialists from both BA and Heathrow operator BAA.
[31 Mar 2008]
News Both British Airways and BAA made mistakes, but I am taking responsibility for the mistakes we made. The problems at Heathrow's new £4.3bn Terminal 5 (T5) have continued into a second day following the chaos caused by baggage system problems on the...
[28 Mar 2008]
News Heathrow owner and operator, BAA, said the issue was "quickly rectified" with the baggage system now fully operational. A BAA statement said: "Early this morning there was a minor problem with log-ons of the baggage system which affected the...
[27 Mar 2008]
News Behind the scenes at BA and BAA's mega-project After taking five years to build at a cost of £4.3bn, Terminal 5 at Heathrow airport is finally open for business and is set to become one of the most technologically advanced airport terminals in the...
[27 Mar 2008]
News A statement from BAA, which operates Heathrow, said the introduction of fingerprinting technology would be "temporarily delayed" following a meeting with the Information Commissioner and the Border and Immigration Agency.
[26 Mar 2008]
News It also emerged that employers of the "trusted workers" who will get the cards first, such as BAA, are likely to continue picking up the bill for pre-employment checks under the ID card system. James Hall, director of the Identity and Passport...
[10 Mar 2008]
News Due to open on 27 March, Terminal 5 is the new home of British Airways at Heathrow and has been jointly developed with Heathrow owner and operator, BAA. British Airways' tech chief Paul Coby has explained some of the IT challenges behind Heathrow's...
[03 Mar 2008]
News Airport group BAA has still not been able to pinpoint the exact software glitch that left 6,000 British Airways (BA) long-haul passengers unable to take hold luggage on flights. BAA said it expected to pay compensation to BA over the failure of the...
[21 Feb 2008]
News Unite, the union which represents workers in the civil air transport sector, wants "full consultation" with airport group BAA after it was revealed it is in talks with the Home Office over the plan. BAA confirmed it was talking to the Home Office...
[20 Feb 2008]
News Technology firms ALSTEC, Arinc, Arup, Fujitsu and Motorola are partnering with BAA in running the trial. BAA hopes to recoup the £150,000 cost of the six-month trial from efficiency savings in baggage handling and reductions in the cost of...
[13 Feb 2008]
News Airport group BAA, which owns seven UK airports including Heathrow, is outsourcing its software application management to India with LogicaCMG. The outsourcer will manage more than 400 applications, ranging from aircraft stand allocation and staff...
[12 Feb 2008]
News A spokeswoman for BAA said: "It allows domestic passengers to take advantage of the larger international lounge. Click on the links below to find out everything you'll need to know about biometric security.
[08 Feb 2008]
News BAA's RFID trial prepares for takeoff Our CIO Essentials feature puts you in the picture. Each week a leading IT chief picks his or her top stories from the past seven days and explains why they matter.
[20 Nov 2007]
News Airport operator BAA is preparing to kick off an RFID luggage-tracking trial at Heathrow. Back in the summer the track and trace pilot was slated for a September launch but although all the necessary equipment for the trial has been installed it...
[14 Nov 2007]
News Richard Rundle, IT director at BAA, said: "The reason is it changes the dynamic between capital funded and revenue funded investments and therefore the profit and loss profile. Richard Rundle, IT director, BAA
[18 Sep 2007]
News The British Airport Authority (BAA) will install the infrastructure on selected check-in desks around the airport. BAA will use the trial to see how the system compares to the current system of barcode scanning in terms of keeping track of bags.
[09 Jul 2007]
News Richard Rundle, IT director, BAA Terrorist attacks, competition and regulation are all bigger threats to businesses than the risks posed by technology failure. More than half (seven) of silicon.com's CIO Jury IT user panel said tech isn't viewed as...
[05 Jul 2007]
News The miSense technology was developed and delivered by a consortium of organisations including Accenture, BAA, the Border & Immigration Agency, Cathay Pacific, Emirates, IER, Raytheon, Sagem and Sita. Fingerprint and iris scans were used for...
[20 Jun 2007]
News Richard Rundle, IT director at airport operator BAA, added: "Our infrastructure and our applications - both legacy and new - have been re-engineered to ensure all employees can work from home whilst ensuring our environment remains secure.
[18 May 2007]
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