capita in news
RSS capita in newsVertex bags a £40m Brum Council deal
News The extension comes immediately after a joint venture between Birmingham City Council and Capita - called Service Birmingham - was contracted to oversee call centre services provided by Vertex and supported by 300 staff. [05 Jun 2008]
Lie detectors to hunt out benefit cheats
News The system, developed by Capita Group and DigiLog UK, detects tell-tale stress patterns in the voice of benefit claimants over the phone and tips off officials, who decide on whether to investigate the claimant further. [07 May 2008]
Sharia insurance firm signs £87m Capita deal
News A British Islamic insurance company is outsourcing its IT to Capita in an £87m deal. The eight-year deal will see Capita working with British Islamic Insurance Holdings (BIIH), which provides insurance compatible with the Muslim faith. [04 Mar 2008]
India losing status as offshore king?
News The 20 largest UK companies analysed in the report included Accenture, BT Global Services, Capgemini, Capita, CSC, EDS, Fujitsu, HP, IBM and Logica. India is losing its stranglehold as the offshoring destination of choice as China, Morocco and... [03 Mar 2008]
Computer says 'No' - lie detectors trap benefit cheats
News The Capita VRA system is being trialled by 12 UK councils and works by detecting stress patterns - such as hesitation or changing of answers - in the voice of callers to indicate whether they might be lying. [18 Feb 2008]
Pru strikes mega outsourcing deal with Capita
News Prudential UK has signed a major long term outsourcing deal with IT services company Capita for the provision of policy administration services. The partnership agreement will see Capita provide customer services, policy administration, new... [29 Nov 2007]
IBM snaffles Congestion Charge contract
News The existing contract with Capita runs out in two years' time, when payment channels and customer contact facilities will switch to IBM. The size of the deal has not been divulged, as the contract is not officially ratified until early December... [26 Oct 2007]
Power concentration in software for councils
News Companies that have achieved a strong position within key sectors of the market include Anite, Capita, Civica, ESRI, Mapinfo and Northgate Information Systems, according to data collected by the Society of IT Management (Socitm) for its latest... [13 Jul 2007]
Techies lack communication and leadership skills
News Its £250m Service Birmingham joint venture between the council and outsourcing company Capita aims to save the city £1bn over the next 10 years. Poor communication, leadership and project management skills among IT staff are hindering change... [27 Jun 2007]
Southampton's outsourcing costs double to £290m
News The council announced this week it has chosen Capita as the preferred bidder for a 10-year business process outsourcing (BPO) contract covering IT, customer service, procurement, property, HR and payroll, and revenue and benefits. [23 Mar 2007]
Negative image hinders Russian IT outsourcing
News This means Russia has one of the highest numbers of scientists and engineers per capita, according to the World Bank. Russia is bidding for a bigger slice of the lucrative global offshore outsourcing market but is being hindered by the continuing... [15 Feb 2007]
Birmingham seals mega SAP deal
News The deal is part of the Service Birmingham joint venture between the city council and UK outsourcing company Capita, which is aiming to save the city around £1bn over 10 years. Birmingham City Council (BCC) has signed the largest ever local... [23 Oct 2006]
BBC in £85m outsourcing deal
News The BBC said Xansa was selected from a shortlist of four companies, also including Capita, EDS, and Infosys BPO. The BBC has selected Xansa as its preferred supplier for its £85m finance and accounting services deal. [20 Oct 2006]
Prudential to review future of IT function
News Just this summer the Prudential signed a £40m contract to outsource its UK life and pensions support to Capita, with some 450 staff in Prudential's customer services and support services operations in Belfast moving across to Capita. [16 Oct 2006]
Belt-tightening ahead for mobile handset makers
News Although growth in developing regions is "impressive", McQueen said in a statement "we are not seeing the same levels of phone take-up [there] per capita". Mobile handset makers can kiss goodbye to the kind of gut-busting global growth they have... [03 Oct 2006]
