crm 3.0 in news
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Microsoft's future in the post-Bill Gates era
News With products ranging from the Xbox to Windows and SQL Server to the Dynamics CRM portfolio, the company has a lot to contend with. As the end of an era draws near, silicon.com looks at what Bill Gates' departure will mean for the company he... [24 Jun 2008]
Open source key to SaaS future
News Check out silicon.com's latest Cheat Sheets… Google Android Video: ID cards BBC iPlayer Galileo CRM Biometrics Open source software will be key to the adoption of software as a service (SaaS) over... [16 Apr 2008]
SMS the future for CRM?
News Around 70 per cent of all calls from contact centres to customers will be to mobile phones by mid-2008, leading companies to look at texting as a cheaper option. According to research commissioned by comms services company Affiniti, the costs mean... [18 Sep 2007]
FS industry banking on self-service kiosks
News In future, the organisation hopes to deploy more CRM and personalisation around the kiosks, which can display advertising during "idle" moments in transactions. The financial services industry has discovered that introducing self-service technology... [16 Jul 2007]
Google, Salesforce to buddy up over CRM
News For Salesforce.com, the alliance expands its efforts to tie its hosted CRM software with Google AdWords, following its acquisition of privately held Kieden last year. Google and Salesforce.com are expected to today launch a combined website that is... [05 Jun 2007]
Red Hat to sell open-source buddies' wares
News Open source software companies available through the exchange include: Centric CRM, Compiere, Enterprise DB, Groundwork Open Source, JasperSoft, MySQL, SugarCRM, Zenoss, Zimbra and Zmanda. Red Hat, planning a new expansion beyond its core Linux... [15 Mar 2007]
BT prepped to pay £67m for PlusNet
News A spokesman for the telco said the company was attracted to PlusNet for its customer service, innovation and management - as well as its WorkPlace CRM system for teleworkers. BT is on the acquisition trail once again - having made a £67m offer for... [16 Nov 2006]
Microsoft CRM fees 'undercut by canny resellers'
News Microsoft's ongoing attempts to establish itself in the customer relationship management (CRM) market are facing a new challenge: canny resellers using other Microsoft technologies to reduce the licence fees which customers pay. [09 May 2006]
Microsoft launches BizTalk Server 06
News Microsoft has officially launched BizTalk Server 2006, and outlined tighter integration between the networking tool and the latest version of its CRM software - CRM 3.0 - which was launched last year. [28 Mar 2006]
Salesforce confronts outages critics
News Salesforce.com has responded to some of the criticism it has suffered after service outages left customers without their CRM services for as long as an hour and a half. These problems hit the headlines just before last Christmas when Salesforce... [06 Mar 2006]
After the mega-merger: Siebel staff face post-Oracle cuts
News But Siebel, a large vendor of customer relationship management (CRM) software, may not be the only one to feel the pain. Analysts have noted that Oracle employees involved with its own CRM efforts may find themselves displaced. [09 Feb 2006]
Microsoft chases Oracle, SAP with hosted CRM
News Microsoft has launched a long-awaited update to its customer relationship management (CRM) software, which will for the first time include subscription-style pricing. Dynamics CRM 3.0, released late on Monday, lets companies track and manage... [06 Dec 2005]
XP Service Pack 2 kills over 40 programs
News Microsoft's CRM product won't work with a SP2-equipped machine, full stop. Microsoft has published the details of more than 40 programs that have conflicts with the newly released Windows XP SP2. The list includes several widely used Microsoft... [16 Aug 2004]
SAP busts out its small business secrets
News The company, which specializes in tools that help businesses with enterprise resource planning (ERP) and customer relationship management (CRM), said its revenue grew to $2.2bn for the quarter, a 9 per cent increase compared with the second... [23 Jul 2004]
Derby to pay Capita £11.25m to roll out e-government
News Core to the project will be a CRM system complete with call centres. Capita Software Services is currently designing and developing a customer contract centre for Carlisle, based around its own CRM and e-government solution. [22 Jul 2004]
