crm and relationship in news
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SAP apps to show up on BlackBerrys
News The companies announced last week that the first of SAP's software to make it onto the BlackBerry will be its customer relationship management (CRM) application, which will be generally available for mobile use within a couple of months. [06 May 2008]
BT embraces NetSuite's on-demand software
News BT is offering NetSuite's business management applications and will soon provide customer relationship management (CRM) software from SugarCRM. NetSuite software provides a single system for a variety of purposes such as enterprise resource... [22 Apr 2008]
Police Facebook presence strikes privacy chord
News According to Facebook's "platform application terms of use", when a user adds an application, that application gets access to a long list of different types of "Facebook site information", which could include political views, relationship... [22 Apr 2008]
Poor CRM failing customers
News European businesses are failing to meet customer expectations due to ineffective use of Customer Relationship Management (CRM) technology - and UK consumers are suffering the most. Loic le Guisquet, senior VP for CRM at Oracle, said the tech exists... [07 Mar 2008]
Unilever in $675m HP outsourcing deal
News The deal is an extension of an existing relationship between the two companies and will cover infrastructure in Africa, Asia, the Middle East, South America, Turkey and the US. Check out silicon.com's latest Cheat Sheets… ¦ Galileo ¦ CRM ... [13 Feb 2008]
$12bn tech spend for UK SMEs in 2007
News Almost all companies I come across now would have some sort of content management system, ranging from Outlook to full-blown CRM [Customer Relationship Management]. The survey classed small businesses as companies with up to 99 employees, and... [14 Jan 2008]
Carphone Warehouse signs $200m Indian IT deal
News The deal is an extension of an existing four year relationship between the two companies and covers a range of services including application development and maintenance and systems integration. Patni is one of Carphone Warehouse's biggest IT... [18 Oct 2007]
CIOs face tough on-demand choices
News On the one hand there are the on-demand pure-play start-ups such as NetSuite and Salesforce.com, with their sales force automation and CRM tools, up against the traditional big vendors such as Microsoft, Oracle and SAP which have been slow to... [20 Sep 2007]
Salesforce.com launches on-demand CRM platform
News The SaaS platform includes new Visualforce technology, using HTML and Ajax, which allows businesses to create custom user-interfaces for their customer relationship management applications for any device that has web access. [18 Sep 2007]
NetSuite heads for iPhone
News The NetSuite services that will become usable through the SuitePhone application include enterprise resource planning (ERP), customer relationship management (CRM) and e-commerce functionality. Although the iPhone is yet to appear outside the US... [17 Jul 2007]
Google, Salesforce to buddy up over CRM
News Google and Salesforce.com are expected to today launch a combined website that is designed to allow the online customer relationship management software maker to act as a reseller for Google's AdWords. [05 Jun 2007]
Councils save £1.4m per year on contact centre
News Staffordshire Connects - a joint venture focused around providing customer services - has invested in contact centre and customer relationship management technology on behalf of the local authorities from Macfarlane Telesystems, reaping an initial... [29 May 2007]
CRM is top priority for banks
News Banks will focus on CRM projects more than established cost-cutting IT measures in order to retain existing customers and acquire new ones, it predicts. European banks will invest heavily in customer relationship management tech to combat... [28 Feb 2007]
Salesforce.com seals Merrill Lynch mega-deal
News Marc Benioff, CEO of Salesforce.com, wasted no time in hailing this as the latest evidence that the on-demand model for CRM and broader business applications is winning the war for the enterprise over more traditional on-premise rivals. [27 Feb 2007]
Banks top CRM software spending
News Manufacturing and financial services companies will be the big spenders on enterprise resource planning (ERP) and customer relationship management (CRM) in the short term. European banks, along with transport, communications and utility companies... [19 Feb 2007]
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