crm implementation in news
SAP apps to show up on BlackBerrys
News The companies announced last week that the first of SAP's software to make it onto the BlackBerry will be its customer relationship management (CRM) application, which will be generally available for mobile use within a couple of months. [06 May 2008]
BT embraces NetSuite's on-demand software
News BT is offering NetSuite's business management applications and will soon provide customer relationship management (CRM) software from SugarCRM. NetSuite software provides a single system for a variety of purposes such as enterprise resource... [22 Apr 2008]
Sharp rise in demand for helpdesk staff
News There is also still strong demand for ERP and CRM skills. There has been a massive increase in helpdesk support staff and IT project managers over the past year. Demand for junior and graduate entry-level helpdesk positions has increased by 45 per... [23 Oct 2007]
Salesforce.com seals Merrill Lynch mega-deal
News Salesforce.com has announced a deal that will see Merrill Lynch become its biggest user, adding 25,000 subscribers to its on-demand CRM service. Marc Benioff, CEO of Salesforce.com, wasted no time in hailing this as the latest evidence that the on... [27 Feb 2007]
'I could drive a truck through SAP's cracks' - RightNow
News Greg Gianforte, the outspoken CEO of RightNow Technologies, believes the market for CRM software in Europe is booming - and he predicts some of his company's biggest wins will come at the expense of industry heavyweights SAP and the Oracle-owned... [15 Feb 2007]
European boom for tech service firms
News Traditional markets of consulting and software implementation were the other key areas of growth with service-oriented architecture (SOA) and CRM playing a major part. The European market for tech services is on the up with the top 11 suppliers... [09 Jan 2007]
Carphone Warehouse is suite on CRM
News The Carphone Warehouse has signed up for CRM on-demand from NetSuite to help it run its Business Solutions division. He added: "NetSuite CRM+ offered the only CRM solution that could be installed within an acceptable timeframe. [12 Jul 2006]
Is CRM now a "must have" for firms of all sizes?
News While many large private sector companies have long realised the need for effective customer relationship management systems, smaller mid-market and public sector organisations are now realising they must also invest in CRM - and they have the... [22 May 2006]
Software as a service hits sweet spot
News Evan Goldberg, chairman, founder and CTO of CRM vendor NetSuite, is another relying on software as a service hitting the big time. Once you have a lot of people using not only CRM, payroll, HR but also software such as word processors and... [12 Apr 2006]
NetSuite initiates fight in "software's last battleground"
News On-demand CRM and business apps vendor NetSuite has declared its intention to fight for control of the mid-market, declaring it "the last great battle in the software market". Even Microsoft can't get Dynamics CRM to work with Great Plains, so what... [07 Apr 2006]
Public sector must wake up to CRM
News The public sector is waking up to the fact it must get smarter about customer relationship management (CRM) as it attempts to deliver on promises of joined-up and transformational government. And the need to act quickly and on tight budgets may... [24 Mar 2006]
Public sector plays catch-up on CRM
News Councils are increasingly adopting customer relations management (CRM) models to find out exactly what customers want. But public sector CRM is developing in quite a different way to its private sector counterpart. [29 Sep 2005]
Councils rush to implement CRM
News Councils are struggling to implement technology to improve business processes as deadlines set by the Office of the Deputy Prime Minister (ODPM) loom next year. According to a report from the Enterprise Workflow National Project (EWNP), 19 per cent... [02 Sep 2005]
Microsoft breaks into UK public sector CRM
News Microsoft has won a contract to supply its customer relationship management (CRM) software to Royal Borough of Kensington and Chelsea. While the initial contract only covers around 35 user licences, implementation and training, and is worth up to... [19 May 2004]
Microsoft keen to think small
News Last year, the company launched a customer relationship management (CRM) system, its first set of business applications for the small-business segment. Microsoft has released a handful of products and services aimed at small businesses... [18 May 2004]
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