customer loyalty in news
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Now in Ikea's bargain corner: Cheap mobile PAYG
News PAYG SIMs are available to the 1.4 million members of the Swedish furniture behemoth's 'Ikea Family' customer loyalty programme. Home furnishing retailer Ikea is hoping to make the humble pay-as-you-go (PAYG) mobile SIM as handy as a standard issue... [04 Aug 2008]
Changes to retail bricks to match online clicks
News Almost half of the survey sample expects to be using loyalty card information to send customers targeted promotions by email or SMS within that time. Retailers are planning to close stores or alter existing store formats to bring the in-store... [09 Apr 2008]
Online retailers rated on customer satisfaction
News ForeSee Results CEO Larry Reed said: "[The bottom retailers] are failing to satisfy shoppers, eroding loyalty and are missing a tremendous opportunity to improve their bottom line. Pure-play online retailers scored more highly on customer... [02 Jan 2008]
Mobile banking doesn't do it for Europe
News The survey found 37 per cent of respondents - from France, Germany, the Netherlands, Spain, Sweden and the UK - said a good experience from automated services is the primary factor in their customer loyalty - more than double the amount who cited... [09 Nov 2007]
What's keeping IT chiefs awake at night?
News Sixty-five per cent are worried about damage to customer loyalty. Alongside the usual worries about damage caused by fire and natural disasters, IT managers are increasingly worried about technology disasters damaging the corporate brand, according... [18 Oct 2007]
Mobile customers staying faithful
News But with mobile operators branching out into new areas, such as mobile banking and mobile TV, the loyalty of some customers may soon be tested. The majority of mobile phone users stay faithful to their operator despite the varying levels of... [30 Jul 2007]
Rohan wraps up tech overhaul
News Rohan, which operates 32 stores, mail order, online and wholesale businesses, has a high dependency on customer loyalty, due to the specialist nature and premium pricing of its products.silicon.com Retail & Leisure [25 Jul 2007]
Google, Microsoft doomed to fail?
News Some of the most "deadly" forces include globalisation, technology, customer loyalty (or the increasing lack of it) and demographic changes. Google and Microsoft could be among the famous high-tech names to disappear from the corporate landscape... [08 Jun 2007]
Retailers fill their baskets with tech
News Boots is rolling out a new Extra Offers kiosk system for use by its 15 million Advantage loyalty cardholders to check their points and offers available to them. The system which displays images of the products ordered on a terminal or tablet PC... [07 Jun 2007]
HP developing shopping kiosks of the future
News The technology isn't available yet, and in all likelihood won't be for some time, but HP said it is talking to major retailers - such as supermarkets, electronics stores and discount chains - about using the kiosks to improve the shopping... [30 May 2007]
Virgin customers are mobile's happiest - poll
News Caspar Tearle, director of service industries research at JD Power and Associates, said one-tenth of pre-pay and more than one-fifth of contract customers intend to switch providers in the next 12 months and it's becoming even more important for... [04 May 2007]
Mobile banking rings the changes
News This will enable banks to gain the customer loyalty they need to get a bigger share of wallet. This means a greater intimacy with the customer - something hard for banks to do at the same time as consolidation hits the retail banking sector, with... [05 Apr 2007]
Keeping the techie workforce happy - Indian style
News On top of pay, companies are looking at ways of boosting loyalty through softer hearts-and-minds style programmes. HCL has even gone for the approach of employee first, customer second. With their swimming pools, tennis courts and even zoos, the... [21 Mar 2007]
Norwich Union 'still committed to offshoring'
News Hewson added: "I am sure that Norwich Union could gain increased productivity as well as customer loyalty by retaining support functions within the UK. Norwich Union has said its decision to move 150 call centre jobs from India back to the UK is... [30 Jan 2007]
Pick up the tab with your mobile
News Feed Tribes CEO Rod Stambaugh said in a statement: "The convergence of the cell phone at the point of sale allows merchants to build interactive loyalty with their customers. Some towns in Germany are testing the technology to let people buy... [30 Nov 2006]
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