customer organisation in news
Microsoft trumps Apple in battle of the brands
News Interbrand calculated the value of the brands by taking into account revenue forecasts, market research and brand risk analysis - including factors such as customer loyalty. The Interbrand report added Apple's main... [19 Sep 2008]
Birmingham to "enrich lives" through tech
News He said: "It's about becoming a much more customer focused and joined up organisation. Through the project the council aims to raise its customer satisfaction rating from the current 59... [08 Aug 2008]
Council mega-project set to double savings
News The council is about to commence Customer First, the second work area in the transformation project. The three-year project will see the creation of a single customer account for Birmingham citizens... [07 Aug 2008]
SAP: Time's up for TomorrowNow
News TomorrowNow hit controversy in 2007 when Oracle alleged SAP had hacked into Oracle's customer support centre to gain copies of its proprietary software code. This prompted questions about TomorrowNow's future and rumours... [22 Jul 2008]
figleaves.com revamps website
News The underlying ecommerce suite for the new version of the site is supplied by ATG and allows the retailer to analyse customer buying behaviour to tweak the shopping experience. The current platform is a home-grown system... [16 Jul 2008]
Experian launches biometric voice ID checks
News The service is charged on a per-usage basis and is intended for any organisation that interacts with its customer base over the phone, such as financial services or retail and leisure. Experian has... [23 Jun 2008]
Tech failing to meet business expectations
News Other effects of SLA failure cited by respondents include a negative effect on external customer satisfaction and a slowing of production. Tech teams are failing to meet around a quarter of service level agreements... [23 Jun 2008]
Cotton Traders' site hacked: Thousands of details stolen
News Hackers breached the company website in January and stole encrypted customer details. John Turner, European VP at security company Symantec, said in a statement: "The loss of personal data can have a huge negative impact... [11 Jun 2008]
Bank admits rising leccy bills on 'green' data centre
News Citi claims to have 200 million customer accounts worldwide and owns brands including Banamex, Citibank, CitiFinancial, Primerica and Smith Barney. John Killey, head of realty services for Citi, told an audience of IT... [14 Apr 2008]
Nationwide banks on SAP
News The SAP for Banking platform will replace Nationwide's Unisys and Fujitsu legacy systems for its banking, savings, mortgage and customer service systems. Speaking to silicon.com, Darin Brumby, Nationwide's divisional... [18 Mar 2008]
Nottingham Building Society to rip and replace systems
News Cutts said: "Having an IT problem when you have a customer in front of you is just wrong. The implementation is part of a fundamental root and branch replacement, including network infrastructure, server systems and... [11 Mar 2008]
Don't forget to secure your BlackBerry, companies told
News He said: "Having something that is flexible and adaptable and can be modified to suit the needs of your customer is really important. He added: "If you look at probably our largest and most paranoid... [10 Mar 2008]
Revealed: The full cost of a corporate data breach
News Data breaches cost businesses nearly £50 for each customer record lost, with one UK company revealing the cost of a recent data breach hit £3.8m. Dealing with the security breach and notifying the affected customers is... [25 Feb 2008]
Web unites bundles of lost cash with forgetful owners
News The amount of money in unclaimed accounts - defined as having no customer-initiated activity for at least 15 years - is around £300m for banks and £150m for building societies. These details are then securely passed on... [01 Feb 2008]
Web 2.0 security risks being ignored
News Externally, banks are responding to customer demands that their interactions with their bank mirror the other interactions they are used to on the internet while internally banks are using web 2.0 tools to communicate... [31 Jan 2008]
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