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Online retail takes 20p of the shopper's pound
News The company's director of online merchandising said: "The advantage [we] have is our experience in fulfilment and providing the best customer experience online. We will be looking to cut the clutter from stores, which may mean less products on show... [18 Jul 2008]
Google helps measure up audiences
News They have relied on selective surveys or customer panels to estimate internet behaviour. Web publishers would have access to the media planning tool but are not the intended customer, the Google spokesman said. [24 Jun 2008]
Stock Exchange offers low latency feeds
News In a statement, LSE head of real-time data Wendy Morgan said: "As trading volumes grow and latency becomes more crucial, it is essential that our customer have a wide variety of options when choosing to connect to the Exchange's markets. [10 Jun 2008]
EDS customers advised to look for price cuts
News But she added: "The combined strengths, assets and R&D capabilities of our two companies will create customer benefits. Compass Management Consulting, which helps broker outsourcing deals between companies and providers, says the combined HP/EDS... [21 May 2008]
Changes to retail bricks to match online clicks
News Retailers are planning to close stores or alter existing store formats to bring the in-store experience in line with the self service customer experience shaped by the rise in online shopping. More than a third of retailers plan to introduce RFID... [09 Apr 2008]
Poor CRM failing customers
News Call centre managers say better information and staff training are the best ways to improve customer service but more than half said they had no plans for online self-service portals despite customer demand. [07 Mar 2008]
Vodafone and Orange get cosy on mobile masts
News Half of the UK's population - the pair's combined customer base - will be able to make use of the pooled resources, they said. The pair said they will continue to maintain separate networks and retain full responsibility for quality of service to... [20 Feb 2008]
Oracle users demand better support
News He said: "The customer would normally like [product support] to be easy. Oracle customers want better product support through improved call centres and more information about services. What we want to do with Oracle is identify the issues. [10 Dec 2007]
One year on: XP still outshining Vista
News It said: "It has always been our goal to deliver service packs that meet the full spectrum of customer needs. Vista's first service pack, to be released early next year, is intended to boost the operating system's performance. [28 Nov 2007]
UK behind on online banking
News It also means customers will get a repeatable experience when their finances are processed, giving banks greater control over customer service. She told silicon.com UK banks are missing out by not having a better online relationship with their... [06 Nov 2007]
Are 'naked PCs' cheaper for businesses?
News Rob Neil, head of ICT and customer service at Ashford Borough Council, agreed but warned computers without an OS can work out more expensive. Rob Neil, head of ICT and customer service, Ashford Borough Council [27 Sep 2007]
Online retailers up their game
News Companies also aim to improve customer service, with 33 per cent planning to invest in live chat tools and 53 per cent looking to improve customer check-out facilities. Forrester analyst Sucharita Mulpuru said it is encouraging so many companies... [21 Sep 2007]
CIOs face tough on-demand choices
News But it is gaining ground in customer relationship management, where analyst Gartner predicts SaaS will account for 14 per cent of the total market this year. Interest in software as a service (SaaS), or on-demand computing as it is often called, is... [20 Sep 2007]
BT pumps millions into customer service system
News BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. Thomson said: "The technology point is important in its own right but really the reason we're... [22 Aug 2007]
Cruise line gets ship-shape with workforce management tool
News The company intends to roll out the solution to a number of specialist teams that deal mainly with pre- and after cruise customer care and will bring the number of seats supported up to 100. We have a service level of 80 per cent of calls within 40... [16 Aug 2007]
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