customer service in news
How to pay for your Amazon purchases with a feisty mango
News The PayPhrase service, launched yesterday in the US, will see Amazon users able to combine a set of payment details - such as their credit card information and shipping details - and then name the data with a memorable... [30 Oct 2009]
How tech is helping gamblers get that casino feeling
News The revamped platform - along with a new 24-hour live betting service - went live in February and can be plugged into third party websites to provide them with the same gaming functionality which they can then tailor for... [23 Oct 2009]
It's down to you to save the world, IT industry
News With high-resolution video becoming increasingly affordable, we do now have an increasing number of viable options for replacing physical business travel with other alternatives," service director of analyst house... [13 Oct 2009]
How a tech 'watch list' can save CIOs from being caught out
News The report added that because some of the issues with software as a service - such as security and availability - are being resolved, take up is likely to increase in the next few years. Forrester also published a list... [12 Oct 2009]
British Airways' London to New York route lets flyers use mobiles
News On Tuesday, BA will go live with an in-flight connectivity service from OnAir, which will see passengers on the all business class route able to use their mobiles to send texts or emails and browse the web. [28 Sep 2009]
Twitter secures "significant round" of funding
News Before the end of the year, Twitter is expected to start rolling out paid corporate accounts to businesses that use the service for marketing, promotion and customer service. It seems... [28 Sep 2009]
Salesforce.com tech to turn customers' Twittering into useful feedback
News Salesforce.com, which sells internet-based services as an alternative to business software companies install on their own computers, has added new Twitter and crowdsourced tech support options to its foundation for... [10 Sep 2009]
Orange and T-Mobile get ready to become UK's largest mobile network
News Cutting back on overlapping retail stores, customer service staff and support functions will also help provide the savings. Orange and T-Mobile have entered talks to combine their operations in the UK. [08 Sep 2009]
iPhone, Google battle - another element in the struggle for web power
News Today's kerfuffle shows that we're going through mobile web growing pains right now as major players seek to establish their brands and seize the customer relationships, but ultimately this particular adolescence will pass. [27 Aug 2009]
Twitter to charge businesses to tweet
News He said that yes, it will involve offering paid accounts to businesses that use the microblogging platform for marketing, customer relations and publicity. VentureBeat's Matt Marshall points out: "It might be hard to... [25 Aug 2009]
Apple finally reveals why some iPhone apps get a 'yes' at the App Store
News Apple says in the letter that the Sling app, which allows video content from a set-top box to be watched remotely, was rejected "because redirecting a TV signal to an iPhone using AT&T's cellular network is prohibited by AT&T's... [24 Aug 2009]
Kerching! London Poundland stores pilot contactless payments
News New contactless convert Poundland installed chip and PIN payment two years ago and hopes to build on an increase in overall customer spending following that deployment with its current pilot. Card payment processing tech... [12 Aug 2009]
Mahindra Satyam's new CEO on the road ahead for the outsourcing giant
News Gurnani said that those companies who decided to drop Satyam were not dissatisfied with the quality of the service being: "The reality is there was an uncertain customer base and uncertain environment... [10 Aug 2009]
Windows 7 leaked key confirmed by Microsoft
News Kochis said Windows 7 includes an improved capability to detect activation exploits and it should be able to alert the customer when the leaked version or other hacks are used to install Windows 7 on a PC. [03 Aug 2009]
Web to be number one choice for banking in 10 years
News Whether it's the mundane daily tasks of paying bills, or the management of long-term financial goals, banks must position their online banking channel to become the epicentre of customers' financial lives," Nicole Sturgill, research... [31 Jul 2009]
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