customer services in news
Tech helps logistics firm speed up by 20 per cent
News Alongside gains in throughput, the system allows the company to gear up services for new customers more quickly, with customer data able to be loaded onto the distribution network in a day. The company... [13 Oct 2008]
Ballmer: 'Windows Cloud' on the horizon?
News When asked to confirm these remarks, Microsoft said in a statement: "As we've discussed publicly, Microsoft is investing heavily in its Software plus Services vision, particularly as it relates to the... [02 Oct 2008]
HSBC in CIO-COO mash-up
News A spokesman for the bank added: "By bringing together IT and operations, we can further enhance the customer experience of HSBC and at the same time improve the efficiency with which we do that. For example, by... [30 Sep 2008]
Cisco's collaboration launch squares up to Microsoft, IBM
News For example, a bank branch could call upon an expert in financial planning to meet with a customer via Telepresence. Data security services - 60 Sec Pitch Cisco is busy this week introducing its latest... [25 Sep 2008]
Lloyds TSB mobile banking goes beyond text
News According to Lloyds TSB internet director Ashley Machin, the decision not to offer these services was made on customer demand, rather than any security concerns. Once the customer has... [25 Sep 2008]
Airports spending $3bn to be tech high fliers
News The fifth annual Airport IT trends survey, conducted by airport tech supplier Sita, also found one of the main drivers for investment is boosting customer service and satisfaction, with 80 per cent of airport operators... [23 Sep 2008]
HP to slash tens of thousands of jobs
News CEO Mark Hurd said in a statement: "HP now has the broadest technology capabilities in the market to meet customer needs today and in the future. HP announced plans in May to acquire the computer... [16 Sep 2008]
C&W pays £30m for FMC
News Back in May, C&W announced Tesco as its first FMC customer. Telecoms kit company Ericsson has inked a five-year, £30m contract with telco Cable & Wireless to supply and manage a GSM mobile network that will let C&W sell... [12 Sep 2008]
Publisher ditches mainframe for €1m savings
News The company, which specialises in information and education periodicals, previously had a deal with Logica to host mainframe ERP applications to support customer services. Fewer players are delivering... [12 Sep 2008]
Confused.com automates email handling
News Financial Services aggregation site has implemented email management software to improve customer relationships and reduce email handling times by 60 per cent.silicon.com Financial... [10 Sep 2008]
IBM blade slashes security threat
News By combining IBM hardware with Check Point acceleration technologies, such as SecureXL and CoreXL, high-end carriers and datacentres can increase the number of customer connections they can handle," Anderson said in a... [04 Sep 2008]
Thomas Cook books in agent support system
News Previously an agent had to call up a member of Thomas Cook's agent support team to get any extra information they needed, while the customer waited in the store or on the telephone. Travel company Thomas Cook Group has... [03 Sep 2008]
GAME gets automatic email reading
News Computer games retailer GAME Group has implemented an automated inbound email reader to help its customer services team deal with a growing volume of web enquiries.silicon.com Retail & Leisure GAME Group... [03 Sep 2008]
Ex-BT CEO to head up Alcatel-Lucent
News He also has deep understanding of the industry trends and customer needs and is fully committed to innovation, technological excellence and unsurpassed customer service. At BT, he led the telco's push... [02 Sep 2008]
dabs.com plans ERP revamp
News Gould is in charge of buying, product management, supply chain, customer services and facilities management. In terms of customer base] they are identical and therefore the range of... [21 Aug 2008]
Keep updated for stories matching customer services in news via RSS
