customer support services in news
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Cisco's collaboration launch squares up to Microsoft, IBM
News For example, a bank branch could call upon an expert in financial planning to meet with a customer via Telepresence. Cisco's Unified Communications release 7.0 adds support for Windows Mobile, in... [25 Sep 2008]
Publisher ditches mainframe for €1m savings
News The company, which specialises in information and education periodicals, previously had a deal with Logica to host mainframe ERP applications to support customer services. Fewer players... [12 Sep 2008]
IBM blade slashes security threat
News By combining IBM hardware with Check Point acceleration technologies, such as SecureXL and CoreXL, high-end carriers and datacentres can increase the number of customer connections they can handle," Anderson said in a... [04 Sep 2008]
Thomas Cook books in agent support system
News Previously an agent had to call up a member of Thomas Cook's agent support team to get any extra information they needed, while the customer waited in the store or on the telephone. Travel company Thomas... [03 Sep 2008]
GAME gets automatic email reading
News The system will support 25 customer service agents and McGreevy expects to achieve a return on investment within two years. Computer games retailer GAME Group has implemented an automated inbound email... [03 Sep 2008]
O2 snaffles HomeServe mobile contract
News O2 said it will be providing various mobile solutions to HomeServe, including routing calls via a VPN to help cut costs and facilitate easier and cheaper employee-customer communication. HomeServe, which has more than... [18 Aug 2008]
Credit crunch prompts open source adoption
News The survey suggests open source is growing despite continuing customer concerns over whether the products will work with existing infrastructure and whether the open-source vendors themselves will continue to be viable. [29 Jul 2008]
Aviva strikes $1bn BPO deal
News WNS will provide life and general insurance processing functions including policy administration and settlement, finance and accounting, customer care and other support services. The... [11 Jul 2008]
Bill Gates' legacy hailed by IT chiefs
News Rob Neil, head of ICT and customer services at Ashford Borough Council, said: "Like it or not, we now have standardised (almost ubiquitous) operating platforms and productivity applications. Rob Neil,... [26 Jun 2008]
MoD to save £35m with online travel service
News The service, which will support the travel needs of 300,000 Army, Royal Airforce, Royal Navy and MoD personnel, will use corporate travel services company Hogg Robinson Group to negotiate the best deals... [19 Jun 2008]
Clock is ticking on Windows XP
News After June 30, if a customer already has the XP image and licence, HP also can also install that customer's image on their Vista Business systems through our HP PC Customisation... [16 Jun 2008]
Global BPO market to hit $450bn by 2012
News The report predicts services such as customer management services, payments and other industry-specific financial sector services, and recruitment process outsourcing... [16 Jun 2008]
Network Rail on track with IP
News Catherine Doran, director of information management at Network Rail, said BT's strong customer service and competitive pricing helped secure the deal. The IP network will be integrated into Network Rail's FTN project... [10 Jun 2008]
Watch out business - Vista's after you
News Tom Norton, the worldwide Microsoft services practice lead for HP, said that a majority of HP's top 500 customers globally "are looking at this [Vista] as a way to save money on support of client... [05 Jun 2008]
Building society streamlines system support
News The system also sends out alerts to customer support on triggers within customer emails, so they can deal with complaints more quickly. Principality Building Society has implemented a... [27 May 2008]
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