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Directory enquiries: UK 'not interested in price'
News The research found 24 per cent of consumers only chose their DQ service provider because they remembered the number from an advert, while 17 per cent picked their chosen provider because the number was easy to remember and another 16 per cent... [18 Mar 2005]
Directory enquiries: They're better but they're worse
News The reliability of the main providers has improved over time, according to the pair - with 87 per cent of queries getting a realistic response from the DQ providers, up from 62 per cent at the end of last year. [18 Jun 2004]
BT cuts residential voice calls
News Meanwhile, BT has also raised directory enquiry (DQ) calls to 40p from 25p. BT was the former monopoly provider of DQ services. BT has announced price cuts which it says will make bills easy to compare and mean savings as compared to rival services. [24 Mar 2004]
118 118 runners lose out to hairy athlete
News The watchdog ruled that the singlet-wearing, mustachioed heroes of the advertising were meant as a "caricature" of Bedford in his running heyday, but decided not to go as far as banning the commercials, given that the DQ company had already... [27 Jan 2004]
118 providers make like the Marie Celeste
News If the watchdog rules against the DQ provider, they may be forced to alter - or even shelve - the runners. Conduit isn't the only company turning its back on the DQ market. The recently deregulated directory enquiries market has been having a hard... [09 Jan 2004]
BT tops 118 enquiries chart
News The study reveals huge discrepancies in the cost of the new DQ services with the cheapest costing just 20p compared to £1.84 for the most expensive service. The opening up of the DQ market to competition has come in for increasing criticism, with... [10 Dec 2003]
Thus hangs up on 118 business
News Thus has pulled out of the 118 directory enquiries (DQ) business. The Scottish telco's decision comes after a survey by regulator Oftel showing a large number of calls to 118 services being handled incorrectly. [21 Nov 2003]
Oftel research exposes 118 failures
News Telecoms regulator Oftel and supervisory body Icstis have today published their research into the recently deregulated directory enquiries (DQ) market - and have turned up mixed results. The research, which used 'mystery shoppers' to investigate DQ... [17 Nov 2003]
Hairy-faced athlete to sue 118 118
News And it looks like 118 118 will have some more competition on its hands, as another young upstart enters the DQ arena.is launching a major advertising campaign to run until the New Year, featuring a country gent musing on remembering numbers. [06 Oct 2003]
118 118 sacks scamming staff...
News Newspaper reports publicised the problem last week, leading the DQ newbie to organise a 'crisis meeting' yesterday to pre-empt any charges. Oftel has said it's satisfied with The Number's actions and has decided to introduce a "mystery shopping... [03 Oct 2003]
118 888 drops 'half the price of BT' claim
News With the post-192 switch off directory enquiries (DQ) market shaping up to favour just a few key players, Conduit's 118 888 service has been selling itself as a low cost alternative to BT - only now it seems the price war has turned into a war of... [30 Sep 2003]
118: We're doing fine, says BT
News He announced in a statement today that while BT's DQ market share had fallen - a development widely expected by industry watchers and the telco itself, the drop should be seen in the context of the market as a whole, where, according to BT's... [16 Sep 2003]
Directory enquiries newcomers off to a flier
News Post-bank holiday, post-192, it looks like the directory enquiries newbies have got their hands on the lion's share of the DQ market. While the old BT-run 192 number was switched off on 24 August, the return to work after Monday's bank holiday was... [27 Aug 2003]
192 to 118 countdown - rival says BT more interested in "glamorous" areas
News With the old 192 directory enquiries (DQ) number being switched off this weekend, the battle over who will be the post-regulation DQ winner is officially on - and The Number 118 118 is claiming BT will lose a far greater market share than expected. [22 Aug 2003]
Out: 192… In: 118 - How ready is your company for looming DQ overhaul?
News Oftel has made a final push to inform users of the move away from 192 to six-digit numbers starting with 118 for director enquiries (DQ) services. The regulator has cited a study showing 80 per cent of consumers are now aware there are various 118... [11 Aug 2003]
