global process management in news
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Four types of tech in demand during a downturn
News It said a recent survey of organisations in Australia indicated 90 per cent have or are in the process of introducing sustainability initiatives within their ICT infrastructure. He identified four technologies and... [28 Oct 2008]
$505m deal sees TCS swallow Citi's BPO
News According to TCS COO, N Chandrasekaran, the deal will allow the company to expand its offerings to large financial services companies and allow the outsourcer to create banking processing platforms by integrating its products and... [09 Oct 2008]
Lenovo and Microsoft serve up SME tech bonanza
News The set up process for the new OSes is wizard-based, which Microsoft claims will allow fairly inexperienced users to get the software up and running in around 30 minutes. Lenovo's ThinkServer machines will come with... [16 Sep 2008]
IBM sends $300m to the cloud
News In the event of a service disruption, the company says its data centres would be able to electronically process the shift in information from customer sites in order restore service in a reasonable amount of time. [20 Aug 2008]
Global BPO market to hit $450bn by 2012
News The report predicts services such as customer management services, payments and other industry-specific financial sector services, and recruitment process outsourcing will benefit directly from the trend... [16 Jun 2008]
EDS customers advised to look for price cuts
News Barry Matthews, of Alsbridge Consultancy, is in the process of helping to set up a deal involving EDS and has previously been involved in setting up deals with a number of clients who outsource services to EDS. [21 May 2008]
AstraZeneca simplifies outsourcing rules
News He said this approach had simplified the outsourcing process by reducing numbers of SLAs from "thousands to hundreds". Services provided by IBM under the deal include server and storage hosting, service desks, PC... [19 May 2008]
Barclays banks on offshore
News Barclays is increasingly confident in its use of business process outsourcing (BPO) which it says has improved time to market and is now looking to increase the complexity of the services it offshores. [15 May 2008]
IT chiefs cutting back on contractors
News If anything the credit crisis and the Société Générale scandal will accelerate this process, rather than lead to curbs on spending. Risk management and compliance are huge growth areas right now. IT... [28 Mar 2008]
Inflation-busting tech budgets predicted
News Meanwhile the increasing popularity of ITIL is likely to fuel spending on business process management apps. Gartner recently recommended that companies start cutting tech costs in order to protect... [10 Mar 2008]
Specsavers eyes up savings with Vanco deal
News Vanco's Active Negotiation Process - where Vanco reviews the underlying carrier costs for customers annually - means the optician will be able to continue to cut tech costs but also keep up with the latest developments. [19 Feb 2008]
Outsourcing growth expected in 2008
News Analyst house Gartner forecasts healthy growth rates worldwide in the IT outsourcing (ITO) and business process outsourcing (BPO) markets. Kurt Potter, research director at Gartner, said in a statement: "Because these... [10 Jan 2008]
Top 10 retail IT stories of the year
News The business relies on being able to process a phenomenal amount of transactions every second and has worked out a way to achieve 100,000 transactions per second. Vetting IT hardware's green credentials could be part of... [19 Dec 2007]
Unilever CIO: Gender balance challenges in IT
News Hopefully there is a new breed of HR team that pushes the business rather than just pushing through process," he added. The company operates five management tiers and Cameron said his department is a... [15 Oct 2007]
Data centres fuelling climate change?
News Metadata management - the process of handling data in a way that makes issues such as integrating customer and product information easier, thus helping techniques such as service-oriented architecture -... [12 Oct 2007]
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