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Reuters inks £20m IT support deal

News The four-year contract went live last month and covers a range of IT infrastructure support services, including service management, dispatch desk, supply chain logistics, incident and change management... [04 Sep 2007]

Beware the 'pod-slurping' employee

News He said: "The cost of being proactive is less than the cost of reacting to an incident. To the naked eye, somebody doing this would look like any other employee listening to their iPod at their desk.... [15 Feb 2006]

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Help Desk Analyst - Document Management

Log customer incidents, including an assessment of the incident severity? Avanquest UK require a self-motivated, enthusiastic support analyst to ...

Admin Analyst (ITIL certified)

Working knowledge of ITIL service management, in particular the areas of Incident, Problem, Configuration and Change Management. Optional: HDI Help ...

IT Support Analyst (ITIL qualified)

Working knowledge of ITIL service management, in particular the areas of Incident, Problem, Configuration and Change Management. Optional: HDI Help ...

IT Incident Coordinator

As the primary IT escalation point for Incidents detected by or reported to the IT Service Desk the IT Incident Coordinator will ensure that the team ...

Technical Support Engineer Broadcast Sector

Prioritise and undertake site based related incident resolution and change activity in accordance with defined processes procedures and local work ...


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