help desk it support in news
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Scottish Water splashes out on tech
News The contracts have been signed with BT for mobile, data, voice and network services, Fujitsu for service desk and infrastructure support and India's Tata Consultancy Services (TCS) for application... [28 Apr 2008]
Virtual tech will 'kill the office'
News But if in fact I could walk up to the virtual support desk and meet the avatar of the virtual support person which would then find somebody in the company that has the right skills to... [31 Jan 2008]
Reuters inks £20m IT support deal
News The four-year contract went live last month and covers a range of IT infrastructure support services, including service management, dispatch desk, supply chain logistics, incident and... [04 Sep 2007]
Law firm inks £27m IT deal
News International law firm Eversheds has signed a £27m managed services deal which will see it hand over the management of its UK service desk and desk-side support along... [05 Jun 2007]
Kimberly-Clark outsources to India
News The first deal will see India's Tata Consultancy Services (TCS) provide service desk and data centre operational support, security, networking, desktop, voice, messaging and videoconferencing services to... [17 Jan 2007]
NHS awards £41m support deal to Fujitsu
News The NHS has signed a seven-year contract with Fujitsu Services which will see the supplier provide service desk support for health service IT applications. On top of this, the NHS can... [19 Apr 2006]
'Offshore-proof' jobs revealed
News These jobs include applications developers (for .NET, Java, ERP and CRM), data warehousing and business intelligence workers, database developers and help desk specialists. Customer-facing jobs are "back... [25 Jan 2006]
Newbies muscle into IT outsourcing arena
News IDC based its figures on broad outsourcing contracts for data centre management combined with desktop care, help-desk support, network operations, applications maintenance or disaster... [09 Dec 2005]
British Nuclear Group signs £74m outsourcing deal
News Under the deal CSC will manage and support the company's IT operations including help desk and desktop services, applications support, networks,... [01 Sep 2005]
Office 12: All together now
News If companies integrate the software with their traditional or internet telephony gear, workers can also start phone calls through their PC and redirect incoming calls when they are going to be away from their desk. [17 May 2005]
IT boss is elected as Tory MP
News Afriyie, 39, was founding director of Connect Support Services, an IT services company which offers installation, help desk, technical and project management services. A... [06 May 2005]
Men paid more than women for same IT support
News The research, commissioned by the Help Desk Institute, found that the average salary of male IT support workers is £32,924, compared to just £27,868 for women. Male... [12 Apr 2005]
Offshoring an unstoppable force in IT
News The types of IT jobs most commonly offshored include customer support, tech support, software and hardware development and testing, network administration and help... [11 Jan 2005]
15 per cent of US IT to be done in India
News Companies that effectively outsource to India can reduce the cost of data centre operations, help desk support and other non-strategic activities by 40 per cent to 50 per cent, AMR said.... [17 Dec 2004]
US Air Force's security to depend on Microsoft
News The representatives also said the deal includes an agency-wide help desk service contract. Microsoft's responsibilities also will include implementing a USAF-wide compliance policy, automating the... [22 Nov 2004]
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