help desk in news
RSS help desk in news'Paper junkies' can't kick printing habit
News Chief paper waste criminals identified by the study include the 'old school printer', who can't read or comment on emails unless they're printed out, and the 'competitive printer', who spreads needlessly printed paperwork around their desk to make... [05 Aug 2008]
MoD IT - late and over budget
News The MoD says the range of improvements delivered by the DII include enhancement of existing MoD systems, delivery of two systems to forces in Afghanistan at short notice, a "single point of contact" help desk and enabling benefits totalling £972m... [04 Jul 2008]
The Bill Gates era ends at Microsoft
News As he rides into the sunset to help make the world a better place through the multibillion dollar Bill and Melinda Gates Foundation, here's a round up of the silicon.com coverage of the end of an era… [26 Jun 2008]
Scottish Water splashes out on tech
News The contracts have been signed with BT for mobile, data, voice and network services, Fujitsu for service desk and infrastructure support and India's Tata Consultancy Services (TCS) for application management. [28 Apr 2008]
Virtual tech will 'kill the office'
News But if in fact I could walk up to the virtual support desk and meet the avatar of the virtual support person which would then find somebody in the company that has the right skills to actually help me that could become of great value. [31 Jan 2008]
BT looks to Far East for developer talent
News This means the support desk will be able to serve BT customers across the whole northeastern part of the Asia Pacific region. The R&D centre in Shanghai will deal with a wide range of technologies and help customers and partners use new technology... [07 Sep 2007]
Reuters inks £20m IT support deal
News The four-year contract went live last month and covers a range of IT infrastructure support services, including service management, dispatch desk, supply chain logistics, incident and change management and decommissioning. [04 Sep 2007]
IM users to get etiquette lessons
News The final pearl of wisdom is to make sure people know what the best way to contact you is - for instance, making sure your IM status always says 'available' when you're at your desk and willing to chat. [06 Jul 2007]
Essex libraries embrace RFID
News The self-service checkout has also allowed several libraries to remove checkout desks and use the space for other purposes such as a district council help desk. This frees up library staff who can now walk around the library and help browsers with... [21 Jun 2007]
Law firm inks £27m IT deal
News International law firm Eversheds has signed a £27m managed services deal which will see it hand over the management of its UK service desk and desk-side support along with the hosting of its data centres to Computacenter Services. [05 Jun 2007]
CIO Essentials: Data breaches, NHS and network abuse
News Tis noble to ensure that the focus is on business delivery rather than meeting a contract which says that as long as the service desk answer the phone within three rings then all is okay. If that is so, then the answer is to split it in half and... [24 Apr 2007]
WiMax to go live in Warwick
News With more homeworking made possible, a reduction in office desk space could allow the council to make money by leasing office space it no longer needs. In a recent staff survey 20 per cent of council employees said they would not need desk space if... [03 Apr 2007]
Kimberly-Clark outsources to India
News The first deal will see India's Tata Consultancy Services (TCS) provide service desk and data centre operational support, security, networking, desktop, voice, messaging and videoconferencing services to Kimberly-Clark's global operations. [17 Jan 2007]
NHS helpdesk opens for business
News A new NHS IT service desk is now up and running across the country to help NHS staff solve their tech problems. The local service desks in London and the South switched over to the NHS Connecting for Health (CfH) Service Desk on Monday, completing... [16 Jan 2007]
Five reasons to love (and hate) Windows Vista
News New Windows SuperFetch can cache your hard drive's frequently used applications based on the frequency of use so that, for example, every Monday morning when you arrive at your desk for work, you can count on Outlook and your internet browser to... [30 Nov 2006]
