helpdesk technical support in news
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IBM sings a Symphony to rival Office
News Symphony downloads will be free, and customers can buy helpdesk support for roughly $25 per-user per-year for 1,000 staff or more, from IBM Elite Support. The software is free, with... [09 Jun 2008]
easyJet outsources helpdesk support
News easyJet has outsourced its IT helpdesk support to the IT services division of facility management and utility support group Alfred McAlpine for the next three years. The budget airline... [14 Dec 2007]
Is offshoring creating UK tech divide?
News ReThink MD Jon Butterfield said the fear that higher value jobs could be offshored - rather than just helpdesk roles - is having a major impact on the UK tech jobs market. ReThink said this shows a global division in... [25 Sep 2007]
South Africa touts its offshore charms
News Some companies have already taken the plunge, including ISP Brightview which has had a helpdesk operation in South Africa. Its CEO David Laurie said the company had moved its helpdesk to South Africa 18... [12 Dec 2006]
Unisys opens offshore IT facility in China
News The Shanghai centre will employ around 1,000 people over the next three years and provide application development, IT and business process outsourcing services, technical helpdesk and... [20 Mar 2006]
Techies' morale falls in face of low wages and offshoring
News A recent study from analyst house Forrester also revealed support staff are perceived as the poor cousins of the tech world, with non-tech staff reporting that the more often they use the helpdesk, the... [19 Jul 2005]
Barclays moves helpdesk jobs to India
News Barclays Bank has said up to 140 jobs will be affected as it moves its internal UK helpdesk to India. The helpdesk service, dubbed Servicepoint, will be moved in October to Indian company Intelenet, of... [19 Jul 2005]
Lehman Brothers ditches call centre outsourcer for in house
News Lehman Brothers had outsourced its internal computer helpdesk to BPO and IT services firm Wipro last year in a contract thought to be worth up to $100m, but made the decision to return the call centres to the US six... [18 Dec 2003]
SMEs slam 'smelly' tech support staff
News Tendency of helpdesk staff to deal with problems in a patronising and over-simplified manner. He paid around £100 to £120 per hour for this technical support. Small companies are getting... [06 Feb 2003]
The strictest IT departments in the UK defend their policies
News One of our readers used to work on a technical support helpdesk for ISP LineOne. We could not run any other piece of software, including the ones we were supposed to be offering... [27 Sep 2002]
Logica seals Wimpey contract
News As part of the five-year deal, Logica will take over the running of Wimpey's IT department overseeing the helpdesk, application and infrastructure support across 100 UK sites. Logica has won a £17m... [20 Feb 2002]
Helpdesk staff enraged by 'danger to the company' slur
News Earlier this week Richard Hollis, managing director of security consultancy Orthus, told delegates at the 'Turning IT On' security event that the biggest threat posed to networks around the country is disgruntled... [01 Feb 2002]
Hello helpdesk, can I hack you?
News Helpdesks and technical support workers pose a serious threat to internal corporate security. Hollis added that technical support workers often have emotional problems.... [30 Jan 2002]
Technical Support.com for BT staff
News The telco has signed a trial contract for internet-enabled software from the US company to allow desktop support staff to track problems across the network and respond in quicker time. According to BT it receives over... [21 Feb 2001]
NatWest nets ICL helpdesk
News ICL will deliver the service from its multi-lingual helpdesk centre in Kent, handling all technical enquiries from NatWest's online customers. The contract will provide NatWest with an increased level of... [15 Nov 2000]
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