helpdesk in news
RSS helpdesk in news
Michael Dell talks netbooks, services and green IT
News Dell is planning to launch an expanded managed services offering in London soon, with a suite of services including helpdesk support available to customers. Netbooks are unlikely to change the shape of the personal... [24 Sep 2008]
Microsoft training Black Country kids in joys of IT
News Microsoft is helping youngsters in the Black Country learn about the joys of IT - and also plugging a skills gap for helpdesk support technicians in the region. The software giant has launched an apprenticeship scheme... [23 Jul 2008]
IBM sings a Symphony to rival Office
News Symphony downloads will be free, and customers can buy helpdesk support for roughly $25 per-user per-year for 1,000 staff or more, from IBM Elite Support. IBM has launched a commercially supported version of its Lotus... [09 Jun 2008]
EDS customers advised to look for price cuts
News Outsourcing customers could also benefit from the two companies' complementary skill bases and better global coverage, with EDS strong in mainframe capabilities and HP strong in desktop, helpdesk and consulting skills,... [21 May 2008]
Mosaic Fashions pieces together helpdesk deal
News Mosaic Fashions, the owner of Coast, Karen Millen, Oasis, The Shoe Studio Group and Warehouse fashion brands, has outsourced its first stage helpdesk support to Retail Assist for its 1,500 stores around the world. [08 Apr 2008]
easyJet outsources helpdesk support
News easyJet has outsourced its IT helpdesk support to the IT services division of facility management and utility support group Alfred McAlpine for the next three years. The budget airline refused to divulge the value of the... [14 Dec 2007]
Sharp rise in demand for helpdesk staff
News There has been a massive increase in helpdesk support staff and IT project managers over the past year. Demand for junior and graduate entry-level helpdesk positions has increased by 45 per cent compared... [23 Oct 2007]
Outsourcing deals rocket
News Helpdesk and support services grew 44 per cent, while desktop services deals grew by 31 per cent. The total value of outsourcing deals in Europe, the Middle East and Africa (EMEA) shot up during the second quarter of... [23 Oct 2007]
Norwich Union automates HR enquiries
News Staff normally assigned to manning the staff helpline can now be reassigned to the managers helpdesk, which deals with complex issues and requires advice rather than straightforward answers. Norwich Union's HR department... [15 Oct 2007]
London 2012 to promote local tech talent
News Speaking at the silicon.com CIO Forum in London today, Rob Price, Atos Origin account manager for London 2012, said: "You tend to bring in the people with 20 years' experience on helpdesk but in London the theme is... [15 Oct 2007]
Bankruptcy agency seals £20m IBM deal
News IBM will host the servers and applications at its data centres and provide network and helpdesk support as part of the fully managed service. The UK's Insolvency Service has signed a £20m outsourcing deal with IBM to... [09 Oct 2007]
Morse makes the grade with £23m school tech deal
News The contract is to design and supply the IT infrastructure for 12 schools in the STaG area, including supplying computer hardware, software and online learning environments, and designing and supporting data centres,... [26 Sep 2007]
Virtualisation 'could save companies millions'
News And a further £4,000 per 1,000 helpdesk calls per month could also be saved by reducing the number of helpdesk calls and encouraging the use of self service application virtualisation technologies, the... [25 Sep 2007]
Is offshoring creating UK tech divide?
News ReThink MD Jon Butterfield said the fear that higher value jobs could be offshored - rather than just helpdesk roles - is having a major impact on the UK tech jobs market. Offshoring is creating a divide in the UK tech... [25 Sep 2007]
Five hot outsourcing trends to watch
News Over the longer term, customer-contact jobs such as helpdesk or call centre roles could migrate into virtual worlds, where customers can be both informed and entertained. Which way is the wind blowing in the offshore... [06 Jul 2007]
