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Rising wages forcing companies to look beyond India
News Skills shortages and rising wages in India will increasingly force UK businesses to look at alternative offshore outsourcing locations, according to the National Outsourcing Association (NOA). Almost two-thirds (60 per... [01 Dec 2006]
Voice recognition to replace costly call centres
News Martyn Hart, chairman of the NOA, said HSBC had declared its intention in a recent presentation to NOA members to try and move more services onto voice recognition. The banking industry... [06 Jan 2005]
India will be IT 'superpower' by 2006
News Martin Roxburgh, co-founder of the NOA, warned that companies need to think strategically and in line with wider business process change when looking at offshore outsourcing and avoid short-term tactical decisions that... [24 Jul 2003]
