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HSBC loses 370,000 customers' details

News HSBC faces possible investigation by the UK's financial watchdog after admitting losing a CD containing the details of 370,000 customers. A spokesman for HSBC said: "There is no information on this disk in relation to banking or payment details and...

Tags: hsbc, fsa, data loss

[07 Apr 2008]

HSBC vows to increase tech investment

News HSBC will continue to increase investment in technology despite its profits being hit by a $17.2bn writedown on bad debts from its US business. But HSBC says technology is key to creating better banking products and also adding new customers in...

Tags: hsbc, cio, bank, profits

[04 Mar 2008]

HSBC computer fault denies customers account access

News HSBC customers were denied access to their bank accounts at the weekend after an upgrade to a telephone banking system caused a fault in its database. Shoppers across the UK trying to use their HSBC Maestro debit cards were unable to withdraw cash...

Tags: hsbc, atm, bank, fault

[25 Feb 2008]

First Direct banks on Apple

News Southwell said: "We spoke to our security people at HSBC, checked they were comfortable with it, and tested it all to make sure it was completely secure. The service became fully compatible with Safari last week, while it's been available on the...

Tags: mobile banking, apple, iphone, ipod

[24 Jan 2008]

HSBC rolls out free convenience store ATMs

News High street bank HSBC has struck a deal with the Federation of National Retail Newsagents (FNRN) to roll out an unspecified number of free ATMs in convenience stores across the UK, in collaboration with hardware provider VocaLink.

Tags: hsbc, newsagent, atm, cash

[22 Jan 2008]

Top banks get serious about going green

News Head of group sustainable development at HSBC, Jon Williams, explained what his company is doing to improve its environmental standing. According to Williams, HSBC became the world's first carbon-neutral bank in October 2005 and has opened its own...

Tags: green, energy, morgan stanley, hsbc

[02 Nov 2007]

Is cash costing you three days per year?

News Visa is working with member banks including Barclays, HBOS, HSBC, Lloyds TSB and RBS to offer a product called payWave. London commuters are wasting precious time by using cash when faster alternatives are available, it has been claimed.

Tags: contactless payment, cash, visa, workers

[29 Oct 2007]

HSBC drops mobile Bluetooth ad plans

News HSBC has dropped plans to send advertising messages using Bluetooth technology to the mobile phones of people passing the bank's branches. The HSBC trial ran from the start of this year to the end of April.

Tags: bluetooth, hsbc

[01 Oct 2007]

'Tap and go' plastic arrives in London

News The so-called "tap and go" payment feature can be added to any MasterCard credit, debit or prepaid card or Maestro debit card and HSBC and the Royal Bank of Scotland have already signed up to use the technology.

Tags: mastercard, contactless cards

[04 Sep 2007]

Faster bank transfers delayed to next year

News The 13 financial organisations are: Abbey, Alliance & Leicester, Barclays, Citibank, Co-operative Bank, HBOS, HSBC, Lloyds TSB, National Australia Group, Nationwide Building Society, Northern Bank, Northern Rock and Royal Bank of Scotland Group.

Tags: payments, banks, oft, apacs

[15 Aug 2007]

Faster payments plan slows down

News The 13 financial organisations - which account for more than 95 per cent of all payments made in the UK - are: Abbey, Alliance & Leicester, Barclays, Citibank, Co-operative Bank, Northern Bank, HBOS, HSBC, Lloyds TSB, National Australia Group...

Tags: testing, delay, online, apacs

[13 Jul 2007]

Vodafone rings up free mobile banking service

News The service, run over the Monilink mobile banking network, allows users to access banks including Alliance & Leicester, First Direct and HSBC to check their balance, request a mini-statement and top up pay-as-you-go mobiles.

Tags: vocalink, monetise, link, monilink

[10 Jul 2007]

'It's a wi-fi network - and it's an ad'

News In April this year HSBC kicked off ads sent to mobile phones using near-range Bluetooth wireless technology. In the latest report from Kaspersky Lab, Wardriving in London 2007, the Russian company mentions a growing trend for what it terms...

Tags: wi-fi

[01 Jun 2007]

Barclays rings in dot-mobi banking

News First Direct and HSBC launched a mobile banking service last year which charges customers a set amount each time they use certain services. High street bank Barclays has launched a mobile phone banking service to extend the reach of its online...

Tags: banking, barclays, dot-mobi

[23 May 2007]

Visa to kick off contactless cards this autumn

News The Visa contactless card will be launched in partnership with banks including Barclays, HBOS, HSBC and Lloyds TSB. Visa is to launch contactless 'wave and pay' cards this autumn to replace low-value cash transactions across the UK.

Tags: visa

[04 May 2007]

CIO Essentials: iTunes, Glastonbury tickets and Bluetooth ads

News HSBC pushes mobile ads via Bluetooth I'm not sure HSBC have quite achieved this by sending a first message to ask whether the customer would like a further promotional message. Ever wondered what CIOs are reading on silicon.com?

Tags: cio essentials, virgin

[10 Apr 2007]

Banks gang up for MiFID reporting

News Dubbed Boat, the consortium is made up of ABN AMRO, Citigroup, Credit Suisse, Deutsche bank, Goldman Sachs, HSBC, Merrill Lynch, Morgan Stanley and UBS. A consortium of nine investment banks has awarded BT and Colt contracts to co-host a data...

Tags: mifid

[04 Apr 2007]

HSBC pushes mobile ads via Bluetooth

News HSBC is trialling Bluetooth technology to send advertising and promotional messages to the mobile phones of people passing two of its London branches. The trial has been running at two HSBC branches in Regent Street and Canary Wharf and the...

Tags: bluetooth, hsbc

[02 Apr 2007]

India - the inside track on outsourcing

News A host of household names - Aviva, HSBC and Tesco among them - have set up their own operations in India and many more have outsourced parts of their IT support or even offshored whole business processes such as accounting or HR.

Tags: india

[05 Mar 2007]

RE:Viewing 2006: The year in financial services

RE:Viewing 2006: The year in financial services

News In June HSBC suffered a high-profile security breach at its offshore data processing unit in Bangalore which led to £233,000 being stolen from the accounts of a small number of UK customers. Outsourcing, security and compliance once again dominated...

Tags: financial services, security, data security, biometrics

[19 Dec 2006]

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