human on demand solutions in news
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Firms told CRM 'not just a switch you can flick on'
News But realising technology is the enabler, underpinning far more crucial human factors is key. With a raft of vendors offering 'out of the box' solutions and CRM on-demand, Nelson said Gartner wouldn't be drawn on which type of offering will prevail. [14 Mar 2006]
Passwords: How difficult can it be to get this right?
News Peter Dorrington, director of fraud solutions at SAS, told silicon.com passwords are fundamentally flawed due to their tendency to meet human error in a head-on collision. We're also seeing more demand for password management and authentication... [09 Mar 2005]
Press '1' for the success of LloydsTSB IVR system
News Peter Littlewood, senior manager of IVR service development at LloydsTSB told silicon.com that often customers are happier asking an automated voice for an overdraft than a real human being. According to Littlewood, the move towards automation is a... [25 Nov 2003]
Gateway mumbles something about profitability
News That plan, which is still being reformulated in some areas by new department heads hired over the past few months, boils down to two basic priorities for 2002, Sherwood said: growing the PC business, while lowering general and administrative... [06 Mar 2003]
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