inbound in news
RSS inbound in newsUK flights grounded by air traffic control glitch
News Inbound flights had to be cancelled at some airports Friday morning due to planes being located at the wrong airports. Speaking to silicon.com on Friday, a British Airways spokesman said: "Because obviously we cancelled... [26 Sep 2008]
Confused.com automates email handling
News The company has already rolled out the software's automatic reply feature, which has resulted in a 25 per cent reduction in repeat inbound emails. Financial Services aggregation site has implemented email management... [10 Sep 2008]
GAME gets automatic email reading
News Computer games retailer GAME Group has implemented an automated inbound email reader to help its customer services team deal with a growing volume of web enquiries.silicon.com Retail & Leisure The system, supplied by... [03 Sep 2008]
Experian launches biometric voice ID checks
News According to Experian, using this service will reduce ID verification of inbound calls by around 30 seconds, resulting in a reduction in cost relating to ID checking by up to 75 per cent. Experian has launched a voice... [23 Jun 2008]
Co-op Financial Services' mail goes digital in £12m deal
News The new automated system will catalogue and route all inbound insurance and retail banking correspondence. Co-operative Financial Services (CFS) has signed a £12m deal with Xerox to digitise its mail-sorting processes. [15 Apr 2008]
Google launches online security tools
News The basic version of the tech - called Google Message Filtering - costs £1.50 per user per year and includes Postini's filtering system to block inbound spam and malware. The Google software as a service (SaaS) security... [05 Feb 2008]
Customer service warning for Xmas retailers
News According to numéro, customers are leaving their online shopping to the last minute this year, because of the positive experiences they have had throughout the year.numéro director, Mark Chamberlain, said in a statement: "Customers will... [03 Dec 2007]
Apple nails down AirPort problems
News The Mac maker said: "This update addresses the issue by changing the default setting to limit inbound IPv6 traffic to the local network. Apple has released a software update that addresses a pair of security problems in... [10 Apr 2007]
The A to Z of security
News When installed on a PC, antivirus software monitors and scans inbound, outbound and existing files to check for traces of infection - traditionally by using what is known as a 'signature database', a library of known... [14 Nov 2006]
Powergen ditches offshore Indian call centres
News The energy company, part of the E.ON group, said this week it is withdrawing all inbound call handling from India and that all customer calls will now be answered by Powergen's own advisers in the UK. [15 Jun 2006]
Technology gives couriers the edge on the street
News Couriers, meanwhile, can capture details and send emails such as 'package on board' and 'proof of delivery' straight to customers from the handhelds.eCourier's inbound query calls have now dropped to less than one per... [16 May 2006]
Australia makes crucial step in war on spam
News In addition, ISPs must restrict inbound connections to any service that allows forwarding of email on behalf of third parties, with the threat of penalties or sanctions if they do not follow any part of the code. [29 Mar 2006]
Dixons signs five-year deal with BT
News For an undisclosed sum, BT will manage all DSG's data services, including head office and store branch networks, and telephony services, such as predictive dialling, inbound call handling and speech recognition. [10 Feb 2006]
Don't upgrade to Vista until 2008, says Gartner
News Also on the security issue, the Windows Vista personal firewall is better than the one included in XP Service Pack 2, Gartner acknowledged, and will, crucially, improve security on inbound and outbound traffic - a... [14 Nov 2005]
US call centre jobs worst hit by offshore outsourcing
News Outbound telemarketing positions will be worst hit, accounting for 90 per cent of the US call centre jobs lost, mainly due to the introduction of the 'Do Not Call' registry and the higher revenues available from inbound... [16 Sep 2005]
