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Ex-BT CEO to head up Alcatel-Lucent
News Ben Verwaayen's years of experience in this industry have given him great insight into Alcatel-Lucent. He also has deep understanding of the industry trends and customer needs and is fully committed to... [02 Sep 2008]
Tech failing to meet business expectations
News The research showed 41 per cent of nearly 400 respondents only have a basic insight into service levels, while SLA information often fails to get sent on to execs regularly. Other effects of SLA failure cited by... [23 Jun 2008]
Local gov't adopts web-savvy interaction
News Martin Greenwood, programme manager for Socitm Insight and author of the report, said with widespread internet access there should be a focus on encouraging greater levels of take-up of online services and improving... [04 Mar 2008]
Why O2 isn't willing to share
News He said: "We won't be investing in a network for something that will happen three or four years from now - it'll be far more near-term and it'll be based on customer insight - rather than what we think... [05 Feb 2008]
Co-op Group polls customers at the till
News He said: "Up to now the system has been used principally by the marketing team to get some insight into how the brand is perceived. Convenience store retailer Co-op Group is using its electronic point-of-sale (Epos)... [10 Aug 2007]
Google, Microsoft doomed to fail?
News Information overload equals less insight. Some of the most "deadly" forces include globalisation, technology, customer loyalty (or the increasing lack of it) and demographic changes. Google and Microsoft... [08 Jun 2007]
Co-op doubles fingerprint payment supermarkets
News A Mid Counties Co-op spokesman told silicon.com the society has extended the trial to get a better insight into customer opinions. Three more Co-ops are to be kitted out with equipment that will allow... [24 Jul 2006]
Is your bank turning into Ferrari?
News Top aims are to improve sales force effectiveness, to improve customer segmentation and insight, and to create new products. The inspiration for the new strategy comes from the way car manufacturers use... [13 Jun 2006]
Don't blame exotic accents for offshore call centre strife
News Mike Havard, managing director of consultancy CM Insight, said it's not fair to blame call centre agents when offshore operations run into trouble. He told the Offshore Customer Management conference in... [08 Jun 2006]
Gates: The "software as a service" age is here
News Gates' comments provide some insight into the company's long-term plans in the hosted software arena - an area that many other companies, including Saleforce.com, have championed. In fact, Microsoft last week indicated... [14 Sep 2005]
Cardiff: BT gives Wales first taste of 21CN
News The telco is hoping its - and its customers' - experiences in the Welsh capital will give it a unique insight into what to expect as it takes the upgrade to the whole country. The area was chosen from among 20 contenders... [04 Jul 2005]
Apple to dump Big Blue
News That scepticism remains, according to Insight 64 analyst Nathan Brookwood. But anytime you lose a high-profile customer, that hurts in ways that are not quantifiable but that still hurt," Ryder said.... [06 Jun 2005]
Pru plays down offshore customer backlash
News Mike Havard, MD at contact centre consultancy CM Insight, said customer reaction is still going to be a key factor in the success or failure of offshoring. Prudential also runs an automated... [23 May 2005]
PeopleSoft would sell to Oracle - if the price is right
News But during the cross-examination on Tuesday afternoon, he provided further insight into the reasoning behind the board's rejection of Oracle's previous offer. In addition, Oracle is asking the Chancery Court to prohibit... [06 Oct 2004]
5 years ago…Lunn Poly sets up call centre creating 1,000 jobs
News For more insight, analysis and news on the offshore outsourcing debate click here. The whole UK call centre industry had been consumed by the offshore outsourcing debate as a succession of high street banks and insurance... [10 Aug 2004]
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