interactions in news
Steve Jobs: No Apple netbook, no touchscreen laptop
News HP's TouchSmart, for instance, is designed to be used in a room like the kitchen, where interactions are more brief. Three of them are some of the most oft-repeated rumours of future Apple products but touchscreens,... [15 Oct 2008]
Web 2.0 security risks being ignored
News Externally, banks are responding to customer demands that their interactions with their bank mirror the other interactions they are used to on the internet while internally banks are using web 2.0 tools... [31 Jan 2008]
Staff deserting UK call centres
News Businesses should be working to move low-value interactions onto web and phone self-service channels, and to use the savings created to pay higher salaries to their agents. Attrition in UK call centres has risen for a... [19 Nov 2007]
Microsoft readies Windows Vista patches
News A second patch deals with the OS' interactions with USB ports, in particular when systems wake from sleep or hibernation, issues that cause one to two per cent of all reported crashes, Microsoft said. [13 Nov 2007]
Sun's Schwartz bets on storage
News Talk to any data-centre administrator, and that's what they want to hear - they live in a world managing the (often idiosyncratic) interactions of that trinity (computing, storage and networking - and just wait until... [03 Oct 2007]
Will future networks be faster than light-speed?
News There are some experiments that indicate you can have interactions that appear to be faster than the speed of light but you still can't transmit information faster than the speed of light. German scientists claim to have... [17 Aug 2007]
First Choice picks call centre monitoring system
News Call centre staff interactions with customers will be analysed using the system so that First Choice can illustrate best practice during training sessions. Call centre staff will be given bonuses, based on their... [01 Aug 2007]
CIOs 'lack vision and fail to innovate'
News It says the current explosion in blogs, online trading communities such as eBay and virtual worlds such as Second Life show customers want richer, IT-enabled interactions that blur the traditional boundaries. [26 Apr 2007]
Call centres lose in love stakes
News One-fifth of interactions between customers and call centres are now non-telephonic - using methods such as email and text messages instead, according to Dimension Data's Global Centre Benchmarking Report 2007. [20 Mar 2007]
Open source alliance forged over Linux standards
News Zemlin hopes the group's collective influence will be a better match for Microsoft when it comes to managing trademarks, standardising software interfaces, providing programmers with protection from intellectual property threats and... [22 Jan 2007]
NHS IT refresh to face independent inquiry
News The interactions that occur are unpredictable. An independent inquiry will be held later this year into the government's multi-billion pound upgrade of the NHS IT systems, which has been widely criticised by experts. [25 Apr 2006]
Nokia, MIT hook up for research purposes
News The research focuses on simplifying user interactions with handsets. Nokia and the Massachusetts Institute of Technology (MIT) on Friday opened the doors to a new research lab that has a distinct software flavour. [24 Apr 2006]
Africa beats India on offshore call centre costs
News New technologies and automation are also seen as key to improving call centre performance, with just under half of respondents using or planning to use speech recognition to deal with more complex customer interactions... [27 Feb 2006]
EC to quiz banks on payment plans
News Testing each component thoroughly and the interactions between them will be critical to proving and securing the end to end effectiveness of the payments network. The European Commission is set to quiz banks on their... [14 Feb 2006]
China: Web censorship gives US pause for thought
News While these interactions between US corporations and China's government may be legitimate commercial decisions, in sum they had the effect of helping to build and legitimise the government's media censorship efforts. [13 Jan 2006]
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