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University sends student internet down the drains

News Robertson said: "We are introducing a ResNet service targeted at a mix of social and educational computing and it is the equivalent of a domestic residential broadband service. With the 1GB sewer-enabled connection the... [17 Aug 2007]

The A to Z of broadband

News BT Retail is the customer-facing division of the telco, serving both business and residential customers, and is the prime channel to market for other BT businesses. In June this year, after a host of customer service... [01 Nov 2006]

We love WLAN, say consumers

News The residential market accounts for 80 per cent of European sales, and in the first half of this year grew 22 per cent compared to the second half of 2005. IDC senior research analyst Evelien Wiggers said that while... [16 Oct 2006]

CSR aims to be the Primark of VoIP

News The company has released a reference design for a VoIP residential handset. CSR is hoping it will appeal to ISPs and like, who would then bundle the device with their VoIP packages. UK chip designer... [11 Sep 2006]

Update: Bulldog ditches home broadband market

News In a statement released on Thursday morning, C&W said it would "cease any further proactive sales, marketing or advertising activities to acquire new residential and small business customers". Bulldog will not sign up... [08 Jun 2006]

BT business broadband: Just how scant is take-up?

News At this moment in time the market continues to evolve faster connectivity with Max DSL, ADSL 2+, LLU and WiMax, which all lend themselves to increasing download and upload speeds at far more attractive pricing for both... [24 Aug 2005]

Philadelphia to offer cheap broadband for whole city

News In the end, residential consumers could get 1Mbps of download and upload speeds at prices ranging from $16 to $20 a month. ISPs and other providers will handle all billing, marketing, customer service... [08 Apr 2005]

5 years ago… Oftel slams Cable & Wireless on billing U-turn

News Residential cable company Videotron had offered its customers free local phone calls, prompting many subscribers to use the service to dial their ISPs. The idea is that such pricing would allow greater... [03 Sep 2004]

AOL fined for "illegal" subscriber contract clauses

News The consumer association has also started similar procedures against other heavyweights in the residential internet access market - Free, Neuf Telecom, Tiscali and Wanadoo. Fellow ISPs Free, Neuf... [21 Jun 2004]

5 years ago... UK web users forced to pay inflated rates

News The European residential market is worth €1.9bn a year - Germany, the Netherlands and the UK account for 74 per cent of this total. The survey claims that competition between Internet service providers... [19 Jan 2004]

Oftel complaints stats bad news for 3, BT, Vodafone

News The statistics cover complaints made by business and residential users to the watchdog from 1 April to 3 September. When it comes to whinges about ISPs, BT Openworld and BT Broadband clocked up the most... [20 Nov 2003]

High-speed broadband price war hots up

News We already have an established market for 1Mb, 2Mb and higher residential grade services, and our announcement this week should attract both new and existing broadband customers alike," he said. As Bulldog points out,... [12 Sep 2003]

BT plans another ADSL marketing push

News BT is muddling its numbers with a confusing combination of business and residential customers. Unlike most broadband packages offered by UK ISPs it does not include features such as email or web space. [13 Feb 2003]

NTL - the most complained about telco in the land

News Oftel figures for the fixed line business and residential voice markets released today put NTL out in front, scoring 0.8 complaints per 1,000 users, with NPower and Telewest tied in second place on 0.5. [11 Dec 2002]

Freeserve sparks investigation into BT's broadband marketing

News The way in which BT markets its residential broadband offering will face an official investigation early next year following a complaint from rival Freeserve. The most recent complaint centres on BT Retail's alleged... [11 Nov 2002]

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