ivr computer telephony integration in news
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E-CRM provider boosts service with CTI investment
News Avaya's Interactive Voice Response (IVR) technology will enable Dataforce to give its corporate customers assistance that is a mix of self-service and agent-attended services. The company's CEO, Andrew Johnson, said in a... [16 Feb 2001]
Cannock builds next-generation call centre
News Callflex's systems will be based on Lucent hardware and include CTI (computer telephony integration) and IVR (interactive voice recognition) technology. Call centre... [10 Aug 1998]
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