ivr waiting in news
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Could Second Life kill off the call centre?
News As Claus Nehmzow, member of PA Consulting's management team points out: "The waiting period can be so much more entertaining than with an IVR system". Web 2.0 is still the hottest buzzword in tech... [10 Apr 2007]
Three in five users unhappy with call centre service
News But the answer isn't increased use of IT because the research also found that 29 per cent don't like using the Interactive Voice Routing (IVR) technology that is typically used to reduce build up of calls to the centre. [08 Dec 1999]
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