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Tech not to blame for Terminal 5 fiasco

News The opening day problems at Heathrow's Terminal 5 (T5) were largely down to a lack of staff familiarisation with new facilities and processes, rather than technology issues. That's according to British Airways CEO, Willie Walsh, who has made it... [08 May 2008]

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problem, baa, ba, heathrow

Heathrow Terminal 5 suffers first day baggage chaos

News The airline attributed the problems to car parking, delays in staff security screening and staff familiarisation with the terminal. BA added there were a "few minor problems" with the first day of operation at T5 including "baggage performance... [27 Mar 2008]