operational management in news
Yahoo! has a reshuffle at the top
News under intense pressure, reorganised its upper management yesterday in a plan designed to improve its products, underlying technology and operational execution, the company said. Yahoo! The new structure leaves chief executive Jerry Yang and... [27 Jun 2008]
Royal Mail on target to save £300m with SAP
News Central to the project is SAP supplier relationship management (SRM) software and its E-Procurement module. Around half of the savings are expected to come through a reduction on operational expenditure with the rest coming from lower capital... [22 May 2008]
Barclays banks on offshore
News Charles Stiller, global servicing new initiatives director at the bank, said its confidence has grown since its first serious foray in 2004 and that it now relies on about eight operational sites in India. [15 May 2008]
Beijing 2008 Olympics IT gets ready for the big freeze
News The team members behind the IT systems are preparing to move from their individual project roles to the operational phase, and part of that is bringing software development to a close. Everyone works in their own group with their own technology and... [13 May 2008]
Hacking 'goodies' get industry body
News Crest chair Paul Docherty said: "Penetration testing is a widely accepted method of assuring information security and has become an integral part of many organisations' operational and technology risk management programmes. [25 Apr 2008]
Corus hammers out £26m IT deal with Capgemini
News Overall service management will be handled by Capgemini in the UK, with operational management done from its command centre in Krakow, Poland and additional technical support from a Capgemini centre in Mumbai, India. [17 Apr 2008]
BAA calls on India for application management
News Airport group BAA, which owns seven UK airports including Heathrow, is outsourcing its software application management to India with LogicaCMG. The contract became operational last month. Under the five-year deal LogicaCMG will deliver the... [12 Feb 2008]
Steve Ballmer's $44.6bn letter to Yahoo!
News Board's confidence in the "potential upside" if management successfully executed on a reformulated strategy based on certain operational initiatives, such as Project Panama, and a significant organizational realignment. [01 Feb 2008]
Missing: 25 million child benefit records
News The missing CDs were not reported to senior HMRC management until 8 November and the Chancellor of the Exchequer Alistair Darling was then notified on 10 November. HMRC chairman Paul Gray resigned today as a result of what he called a "substantial... [20 Nov 2007]
Diamond trader spends $16.5m on IT outsource
News Under the contract, DTC - the London-based sales and marketing arm of the De Beers family of companies - will hand over the management of its data centre server environment to Unisys. Management and support services will be delivered from the... [20 Nov 2007]
Staff deserting UK call centres
News The mean UK call centre attrition rate is now 32 per cent, according to the fifth annual UK Contact Centre Operational Review report by industry analyst ContactBabel. Customer relationship management and multimedia are the other key areas of tech... [19 Nov 2007]
Fifa kicks off improved web services
News The world football association, Fifa, has signed two deals with Indian tech services company Satyam for an event management system and several other web services. The event management system (EMS) platform will be used by Fifa and local event... [03 Aug 2007]
Terror and regulation bigger risks than IT
News Currently external threats, such as terrorist threats, are high up on the heat map, and other indicators such as operational processes are at a level similar to IT. One IT director - who wished to remain anonymous - at an organisation affected by... [05 Jul 2007]
Councils save £1.4m per year on contact centre
News Staffordshire Connects - a joint venture focused around providing customer services - has invested in contact centre and customer relationship management technology on behalf of the local authorities from Macfarlane Telesystems, reaping an initial... [29 May 2007]
Tesco thinks inside the box with tech package
News The retailer has developed an operational model - a set of processes and technologies that it wants to use in its business around the world. Yorwerth said Tesco is deploying the full operational model from scratch in the US, while in Turkey, at the... [26 Apr 2007]
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