outset in news
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UK contact centres up there with world's priciest
News Peter Ryan, head of contact centre outsourcing analysis at Datamonitor, said in a statement: "This can be done by outlining a career path for contact centre agents at the outset of their recruitment, and accentuated by frequent feedback sessions. [20 Jun 2008]
House of Fraser synchronises supplier data
News From the outset, the platform displays the data on a web user interface, which then has to be manually transferred onto the retailer's stock system. Department store chain House of Fraser has signed up to the Inovis Data Synchronisation service in... [09 Jun 2008]
CIOs vital in mergers and acquisitions
News The majority of CIOs have been involved in up to three M&As and also believe that IT divisions should be involved in the process from the outset, research by CIO Connect has found. With global mergers and acquisitions (M&A) predicted to peak at... [10 Jan 2008]
UK passports face massive price hike
News The PAC report said: "The agency planned from the outset for a cautious, low-risk project. Fees for adult UK passports have risen by £45 between 1998 and 2006 to £66 with the introduction of the first biometric ePassports. [10 Oct 2007]
Gov CIO council told to "raise its game"
News The report also cites the Department for Work and Pension's payment modernisation programme and the pension credit as evidence major IT-enabled programmes can be delivered successfully by government, and said a "senior responsible owner" should be... [05 Jun 2007]
HP 'was warned over leak probe's legality'
News The Wilson Sonsini report said Dunn "acted with the best of intentions" but committed an "error in judgment" by not involving HP legal or outside counsel at the outset of the investigation. HP's outside law firm told the company in a report last... [02 Oct 2006]
Microsoft: More support for older OSes
News Going forward, Microsoft will offer three years of custom support and will announce pricing for the programme at the outset of those three years. Microsoft plans to offer a longer lifeline to customers that use the company's older products. [29 Aug 2006]
US telco mega-mergers under scrutiny
News Although Wednesday's arguments were supposed to centre on whether the mergers are in the "public interest," no consumer advocacy groups filed formal comments with the Justice Department or appeared at the hearing - an occurrence that Sullivan... [13 Jul 2006]
NHS: Don't blame IT for jabs blunder
News CfH said in a statement: "From the outset it was recognised that this system alone would not provide all the necessary reports about children's immunisation status. The NHS has rejected claims that its IT systems have left parents without the... [27 Feb 2006]
UK banks escape punishment over India data breach
News The City of London police said from the outset it was unable to deal with allegations because it has no jurisdiction outside of the UK. UK banks will not face any action over a data breach in an Indian call centre last year, where an undercover... [13 Jan 2006]
Will councils hit e-government deadlines?
News Andy Vernon, a managing consultant for IT services firm PA, said: "With the Gershon agenda, designing for an efficient and sustainable service has also taken centre stage - this is not so much about the technology choice but about embedding... [01 Dec 2005]
"Nightmare" tax credits system slammed by MPs
News But the system has been dogged by problems from the outset. MPs have slammed the Inland Revenue's "nightmare" tax credits system and said it may have been "fatally undermined by its intrinsic complexity". [08 Sep 2005]
Council set to sack HBS from £250m outsourcing deal
News HBS said it has an "excellent" track record in meeting key performance indicators from the outset of the deal. Bedfordshire County Council is set to terminate its £250m outsourcing deal with Hyder Business Services (HBS) after losing patience with... [19 Jul 2005]
Motorway IT is failing motorists, say MPs
News However the technology was inappropriate - and would have cost £64m more than the installation of the right technology from the outset - so the agency has since cancelled these plans. Poor decisions about IT investments have left motorists stuck in... [29 Jun 2005]
Indian workers fed up of 'dead end' offshore call centre jobs
News Ashish Sonal, country manager at Hill & Associates in India, said the offshore outsourcing sector needs to better manage employee expectations from the outset if it is to keep up current phenomenal growth rates. [15 Mar 2005]
