satisfaction in news
Dunelm Mill signs Epos maintenance deal
News As a result, we hope to see increased sales and customer satisfaction through reduced queues and increased footfall. Value home furnishings retailer Dunelm Mill has signed an electronic point of sale maintenance contract to support its store... [16 Jul 2008]
Tech failing to meet business expectations
News Other effects of SLA failure cited by respondents include a negative effect on external customer satisfaction and a slowing of production. Tech teams are failing to meet around a quarter of service level agreements (SLAs) made with other business... [23 Jun 2008]
Building soc buys Experian mortgage engine
News Stroud and Swindon Building Society (SSBS) has signed a contract to implement a mortgage sales and originations system from an Experian company, N4 Solutions.silicon.com Financial Services Get the latest financial services news straight to your inbox. [10 Jun 2008]
Unveiled: The 3G iPhone
News The thing Jobs said he really likes is that users love their iPhones, quoting 90 per cent customer satisfaction numbers. Steve Jobs unveiled the long-awaited 3G iPhone at the company's World-Wide Developer Conference in San Francisco on Monday with... [10 Jun 2008]
House of Fraser synchronises supplier data
News As consumer spending starts to slow and the competition to keep customer satisfaction increases, stock availability will become a critical factor for all retailers. Department store chain House of Fraser has signed up to the Inovis Data... [09 Jun 2008]
IBM tools to curb data centres' power-hungry appetite?
News William Zeitler, head of IBM's systems and technology group, told Reuters: "Energy efficiency has become a critical business metric, like product reliability and customer satisfaction. IBM has launched tools to reduce computer energy consumption as... [01 May 2008]
iPhone vs BlackBerry: What the users love...
News A previous ChangeWave survey of enterprise smart phone users found the iPhone device beat the competition hands down on user satisfaction rates. But what do the people who know them best really think about them? [30 Apr 2008]
In demand: Tech needs web services skills
News Joe Skorupa, research VP at Gartner, said application-delivery professionals are vital for the smooth development and deployment of applications, user satisfaction and for keeping costs down. Businesses need to recruit more tech professionals who... [25 Mar 2008]
iPhone making business users smile
News The Apple device beats the competition hands down when it comes to user satisfaction rates, according to a survey of enterprise smart phone users. O2 may be concentrating its iPhone efforts on consumers but research suggests it shouldn't neglect... [26 Feb 2008]
Driver e-services save £33m
News All the services achieved high levels of customer satisfaction, with 93 per cent of customers satisfied with the car tax service and 97 per cent saying the same about booking of theory tests. The Department for Transport and its agencies, including... [16 Jan 2008]
Norwich Union goes Exstream to descramble customer documents
News McFie said he expects customer satisfaction scores to double as a result of the company's correspondence becoming easier to comprehend. Financial services heavyweight Norwich Union has implemented a document automation project to make its... [14 Jan 2008]
India top choice for UK outsourcing
News Indian outsourcing companies were ranked in four out of the top five positions for client satisfaction in the survey of 320 of the UK's top IT spenders. India is now outstripping competitors worldwide for cost and service quality and is riding the... [11 Jan 2008]
Airlines defrost planes with Met Office tech
News Steve Crawley, bmi de-icing and fuel co-ordinator, said in a statement: "Every airline knows that by reducing delays you reduce costs, keep customer satisfaction and reduce human-factor elements associated to stress and pressure. [08 Jan 2008]
Online retailers rated on customer satisfaction
News Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted... [02 Jan 2008]
CIO Essentials: Xmas gadgets, mobile ban and green IT
News BT lags in broadband satisfaction stakes Our CIO Essentials feature puts you in the picture. Each week a leading IT chief picks his or her top stories from the past seven days and explains why they matter. [11 Dec 2007]
Keep updated for stories matching satisfaction in news via RSS
