service management in news

IBM sends $300m to the cloud

News Big Blue is using that money to equip 13 data centres around the world with infrastructure that will let customers access a bevy of cloud-based computer services in the event service disruptions take down their networks. [20 Aug 2008]

Hackney Council in £1.9m IT overhaul

News Hackney homes head of ICT services Trish Haill said in a statement: "Rather than update existing systems we wanted to start afresh, implementing the latest technology to deliver a cutting-edge service to tenants and an improved working environment... [15 Aug 2008]

Microsoft's 'Patch Tuesday' targets six critical flaws

News Versions of Office are affected by this flaw, including Office XP Service Pack 3 (SP3), and Office 2003 SP2 and SP3. Security Bulletin MS08-044 gives details of five critical vulnerabilities in Office filters that could allow remote code execution... [13 Aug 2008]

HP ProCurve buys networking specialist

News The company said in a statement that it sees the purchase as one that will "expand HP ProCurve's reach into vertical markets, such as hospitality, transportation, healthcare, manufacturing, service provider and education". [12 Aug 2008]

NHS names top tech tag team

News Martin Bellamy previously worked for the Department of Work and Pensions holding the CIO position for the Pension Service. He added, the creation of these roles "enhances both the strategic management of information in the health and social care... [07 Aug 2008]

IBM-Linux love-in targets Vista grumblers

News The response has been strong, particularly in Russia, where large organisations such as the Rushotel hotel chain and the Russian postal service have adopted it, according to IBM. For example, a version aimed at governments would support... [07 Aug 2008]

BT's Ribbit buy to take on Android?

News BT's managing director of service design, JP Rangaswami, said: "Silicon Valley is emerging as a hotbed of telecommunications innovation. Ribbit, which was formed in February 2006, will retain its name and management team as it becomes part of BT. [30 Jul 2008]

Leeds Council puts faith in Microsoft

News There are also plans for the council to use Microsoft's service oriented architecture (SOA) platform to develop future applications. The agreement is already delivering benefits with a pilot project underway in the Children's Services department... [28 Jul 2008]

BBC to take better care of web budget

News A total of £110m was spent on bbc.co.uk in the last 12 months - 48 per cent higher than the service licence baseline budget. The measures include a set of rigorous controls for financial performance and the appointment of a group controller for bbc... [22 Jul 2008]

Is the UK an open source laggard?

News He said: "We are keen to exploit some of the opportunities that open source brings - not just for the obvious cost advantage but also to benefit from some of the innovative thinking - such as with Service Component Architecture - that we see in... [21 Jul 2008]

Courts to save millions with streamlined tech

News The 'CJ Know-How' system should help deliver "real savings" to the billions of pounds it costs to administer criminal justice in England and Wales, according to the CEO of the Crown Prosecution Service (CPS) Peter Lewis. [17 Jul 2008]

Security heading for the cloud

News Kelly Kavanagh, principal analyst at Gartner, said in a statement: "The ability to provide massively scalable processing, storage and bandwidth inherent in cloud computing will require security controls and functions to be delivered to customers... [17 Jul 2008]

Nationwide hands network reins to BT

News Nationwide's infrastructure will sit on BT's next generation 21CN network as part of a service transformation programme. The deal should result in lower cost of ownership through the use of industry best practice and service level agreements. [30 Jun 2008]

Reports in full: HMRC and MoD data breaches

News These were a management and process review by chairman of PricewaterhouseCoopers Kieran Poynter, a review of staff by the Independent Police Complaints Commission (IPCC) and an unsuccessful search to recover the missing CDs by the Metropolitan... [26 Jun 2008]

Bank invests in low latency monitoring

News Credit Suisse head of networks, James Walker, told silicon.com the adoption of algorithmic trading and Direct Market Access (a service that allows private investors to place, buy and sell orders directly on a stock exchange's order books) are... [23 Jun 2008]

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