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Go Solo at Orange to hook up with biz fat pipes
News By doing so, Orange pushed Carphone Warehouse's TalkTalk service out of the top three. Orange announced its 'Broadband for Business' offer on Tuesday, alongside various consumer-related updates. These include a similar... [01 Oct 2008]
When is free broadband not free broadband?
News The Advertising Standards Authority has rapped Carphone Warehouse's TalkTalk unit over a recent TV advert that promised free broadband even though it was not available to all customers. The TV ad in question said: "At... [25 Sep 2008]
Broadband speed: ISPs accept 'code of practice'
News Broadband's biggest players - including BT, TalkTalk, Tiscali and Virgin - have all signed up to the code, along with a range of smaller players - from Dark Group to Zen Internet. Telecoms watchdog Ofcom has published a... [05 Jun 2008]
Carphone Warehouse plans broadband boost
News Carphone Warehouse, which operates the 'free' broadband brand TalkTalk in the UK, will keep a half-stake in the retail business, which will see Best Buy-branded stores arriving in Europe, but plans to hold onto all of... [09 May 2008]
Carphone Warehouse in data protection breach
News The Information Commissioner's Office (ICO) said the Carphone Warehouse, and its sister company TalkTalk, could face the possibility of an unlimited fine if their data protection and compliance systems are not brought up... [16 Jan 2008]
Call centre to create 1,000 jobs up North
News Garlands has grown from a few hundred employees in 2001 to 3,200 today, with clients including Vodafone, Virgin Mobile and TalkTalk. Up to 1,000 jobs will be created with the opening of a UK call centre in the North of... [03 Jan 2008]
BT lags in broadband satisfaction stakes
News Behind Tiscali comes Virgin Media with a score of 660, then Sky (657), AOL (646), Orange (636), Pipex (634), TalkTalk (630) and then BT. In the annual JD Power and Associates 2007 UK Broadband Internet Service Provider... [06 Dec 2007]
Ofcom consults on next generation access
News BT's 21CN is the best-known and largest example but Colt's NGN is due to go live next year; Carphone Warehouse's TalkTalk NGN is a year old; and Cable & Wireless, Thus and BSkyB's Easynet are also joining in. [27 Sep 2007]
£34m shelled out calling ISP tech support
News TalkTalk and Orange customers were the least satisfied, with 37 per cent and 40 per cent satisfied respectively. UK broadband customers are increasingly dissatisfied with the service they receive - in particular the... [17 Aug 2007]
Stories of the month - July 2007
News Orange and TalkTalk the pits of customer service And there was bad news for Orange and TalkTalk. The age-old Mac vs PC debate was reignited this month when half of the silicon.com CIO Jury decided the... [30 Jul 2007]
Orange and TalkTalk the pits of customer service
News Customers have voted Orange and TalkTalk the worst UK broadband providers for customer service, according to an annual survey of more than 10,500 UK residents. Fellow 'free' fat-pipe provider TalkTalk,... [03 Jul 2007]
Broadband users more unhappy than ever
News He said: "The other thing is people are left behind - if you're still using BT and your friend next door has gone to TalkTalk, has managed to get their connection and is paying less, you're thinking 'I'm not terribly... [28 Feb 2007]
TalkTalk is UK's least-liked broadband provider
News Customers have voted TalkTalk and NTL the worst UK broadband providers, as customer satisfaction falls across the industry with more people switching ISPs, according to annual rankings by research company JD Power and... [05 Dec 2006]
TalkTalk bottom for broadband customer service
News 'Free' broadband providers TalkTalk and Orange have the worst customer service and support, according to an annual survey of almost 15,000 fat pipe users. No one at either Orange or TalkTalk was... [13 Nov 2006]
TalkTalk is NetSuite on CRM
News TalkTalk, the home phone and free broadband arm of Carphone Warehouse, has signed a deal with on-demand CRM vendor NetSuite. Carphone Warehouse has taken a considerable hit to set up TalkTalk, heavily... [09 Nov 2006]
