technical support team in news
IBM chip guru agrees to join Apple
News If Papermaster is able to successfully join Apple, he'll be working closely with Apple CEO Steve Jobs "providing to Apple technical and strategic advice on a variety of issues", according to IBM's complaint. [31 Oct 2008]
CIOs not taking a shine to Chrome
News Andy Jackson, head of IT for B2B media group Huveaux said: "We could have done with Google providing us with a technical channel for questions and updates to minimise the impact of the announcement on the development... [29 Sep 2008]
Mobile management woes? O2's here to help
News The managed offering covers the initial configuration of the device and its dispatch to the user; day-to-day account administration - such as password and licence management, monitoring and alerts, activity reports and recommending... [21 May 2008]
Beijing 2008 Olympics IT gets ready for the big freeze
News The team has already had one technical rehearsal, at the end of April. The first technical rehearsal was very good. We have the second in June when we will have almost all the venues... [13 May 2008]
Sun heats up open-source with MySQL buy
News Schwartz also outlined a number of areas of technical integration designed to optimise MySQL's flagship database - as well as MySQL's Falcon storage engine - on Sun's Solaris operating systems and servers. [16 Jan 2008]
easyJet outsources helpdesk support
News The scope of the deal includes first and second-line service, providing two levels of technical expertise for easyJet's 650 PC users, and a support team based at the airline's Luton... [14 Dec 2007]
PC World to offer remote tech fixes
News Using an application called GoToAssist from Citrix, TechGuys staff will be able to virtually access customers' PCs to deal with technical issues such as printer configuration. Consumer electronics retailer DSG... [26 Oct 2007]
Betfair taps Romania for offshore software skills
News It is important for us to maintain control over the technical output, culture and work environment. Fletcher said they will be working on a new sporting platform, the booming poker and gaming products and... [28 Jun 2007]
The great working from home experiment
News Perhaps equally relieved at Tube-dodging or just expecting early technical hitches, several of my colleagues were also already online. In the office a quick call to tech support would have solved the... [21 May 2007]
MI5 wants more techies
News For a first rate second-line support environment that asks more of your team and interpersonal skills, you now know where to come - right to the heart of MI5. The service is looking for network security... [15 May 2007]
Security warning over tech support tools
News Multiple flaws in commonly used technical support tools can open Windows PCs to cyber attack, security experts have warned. The vulnerable tools are often used by ISPs, PC makers and others to provide... [27 Feb 2007]
IT grads top jobless league table
News I have recently joined IBM as a technical pre-sales specialist and am part of the Websphere team working within the Financial Sector. My responsibilities involve working with the sales... [03 Jan 2007]
Word to get 'save as OpenDocument' add-on
News Jones said the Ecma technical committee in charge of Office Open XML last week submitted the final specification to the Ecma General Assembly. The plug-in for Word, set for release on 23 October, is the first instalment... [16 Oct 2006]
Norwich Union axes 321 call centre jobs
News The company has also announced 17 compulsory redundancies in its technical support team in Sheffield. Of the 321 staff, 180 work in motor insurance, with a further 40 in home insurance... [26 Jul 2006]
Campaign on for training tax-breaks
News Mellors added that no matter what support the government provides, taking time out for training is a big ask for many IT teams: "Training can be very difficult to organise for very technical teams in... [22 Jun 2006]
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