telecoms crm and in news
RIM reveals BlackBerry roadmap
News This belief underpins its recent partnership with enterprise software giant SAP to deliver CRM via the BlackBerry. Giving a keynote speech at WES - which included a demonstration of SAP's CRM software... [14 May 2008]
Carphone Warehouse signs $200m Indian IT deal
News Patni is one of Carphone Warehouse's biggest IT suppliers and already works on the company's CRM system and runs some legacy applications offshore. Post said the deal is primarily about... [18 Oct 2007]
CRM shake-up: On-demand switchers signal maturity
News Business apps vendor NetSuite has stoked the fires of competition and corporate one-upmanship in the booming on-demand CRM market by announcing a raft of customers who have switched from rival... [25 Jul 2006]
Shortlists for CNET tech awards unveiled
News Banner - Siebel CRM Index Telecoms Sector Technology Project of the Year The awards, which will be handed out on 26 September in London, recognise innovative use of IT in the UK, leading providers of... [07 Jul 2006]
3G: It's not the business
News Andrew Namboka, chief technologist for enterprise solutions at Nokia Asia-Pacific, noted many software vendors are now building mobile extensions for enterprise applications such as CRM and ERP... [19 Apr 2006]
WiMax comes to Westminster
News It will use a CRM system that will escalate problems to a higher layer of management if they haven't been dealt with within two hours. A UK company is ready to start offering businesses in central London a high-speed... [21 Mar 2006]
NetSuite announces raft of new customers
News CRM on-demand vendor NetSuite has further demonstrated the momentum behind the software-as-a-service model with the announcement of a raft of new customer wins in the UK. Both companies said the ability to tightly... [29 Nov 2005]
VoIP: 'It's what you do with it that counts'
News Lynch said fully-integrated CRM and voice systems will be able to monitor calls and provide on-screen support to call centre operatives in real time - reducing the length of support... [29 Sep 2005]
Windows XP Service Pack 2: Will it cripple your network?
News Redmond has also had to issue a fix for its CRM products to stop it falling over when Service Pack 2 was installed on machines running the programme. Pete Smith, director of IT and... [09 Aug 2004]
NTL turns to Microsoft for portal and back end
News The cable company's frontline staff will connect to all manner of back end systems - covering areas such as billing, workflow management and CRM - using a portal and Microsoft Biztalk... [24 Mar 2004]
BUPA turns to Avaya for healthier call centres
News BUPA International has turned to Avaya to upgrade and integrate its CRM functions across a number of locations, starting with its headquarters in Brighton and a branch office in Hong... [04 Oct 2002]
Oracle to wield the jobs axe again
News Last week the company laid off 200 workers from its Silicon Valley-based CRM development centre. Event: Telecoms Contingency Planning http://www.silicon.com/goto-ecc-ed8 Oracle is set to make 600 more... [10 Jun 2002]
Chordiant loses cash but gains customers
News Chordiant now has around 156 customers for its J2EE-based CRM systems, most of which are very large corporates in banking, telecoms and insurance. Speaking to silicon.com last week,... [06 Feb 2002]
Erkki gets feisty with telecoms warning
News Report: CRM services assessment http://www.silicon.com/goto-ecc-telcrm Telecoms commissioner Erkki Liikanen says the European market is growing strongly, but if member states don't keep their... [29 Nov 2001]
Nortel finally offloads Clarify
News Telecoms billing company Amdocs is to buy the assets of Clarify, the CRM business which Nortel has been trying to offload for nearly a year, in a $200m cash deal. The price is a twentieth of the $3.77bn... [02 Oct 2001]
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