telephone line support in news
Microsoft: Don't knock Vista 'til you've tried it
News In that effort, Microsoft is offering free Vista-related technical support, a move that will add millions of dollars to Microsoft's telephone support costs. Marketing vice president Brad Brooks told partners earlier this month that Microsoft was... [24 Jul 2008]
Ex-Bulldog customer still being billed
News At the end of September he quit the company, after 13 weeks during which his telephone line simply failed to work. He said: "I joined Bulldog in September 2003, the equipment I ordered never arrived, and it took three months to get the line active. [18 Jan 2006]
BT Max: ADSL but three times faster for uploads?
News BT had meant to offer SDSL from 800 local telephone exchanges but is currently suspending its rollout at 729. The key to BT Max is that it allows a business or home user to get the maximum upstream speed that is technically possible on their line. [31 Aug 2005]
Blame BT for service problems, says Bulldog
News LLU allows an operator such as Bulldog to take control of a customer's telephone line and offer their own range of services, rather than just reselling BT's range of wholesale products. Speaking at C&W's annual general meeting on Friday, chairman... [26 Jul 2005]
Is Tony Blair a spammer?
News At the time of writing, The Labour Party had failed to respond to an email and further telephone request for comment on how the email addresses were harvested. The emails purport to come from Tony Blair and include the subject line 'Help stop the... [09 Mar 2005]
BT gives users broadband double speed freebie
News It will be offered to companies whose telephone line is of too poor quality to support a 1Mbps link but can cope with a slower service. Companies using two of BT's business broadband services will soon see their connection speed double, without any... [30 Sep 2004]
Wireless broadband comes to Indian state
News An Indian state has launched wireless broadband to provide connectivity in rural areas unreachable by traditional telephone lines or cellular phone services. Wi-Lan said its Versatile Intelligent Network Environment technology deployed in India is... [17 Aug 2004]
Lucent wins $120m Asia deals
News The wireless telephone network equipment maker will supply China Telecom, India's Tata Teleservices, Korea's KT and Vietnam Power Telecoms (VP Telecom) with network solutions based on Bell Labs technology, the research arm of Lucent. [15 Jun 2004]
Would you trade beer ads for free phone calls?
News But Labatt's BlueLine, launched last summer, used VoIP technology to dramatically lower costs by sending calls out on the internet rather than a telephone company's privately owned network. Its official line is: "Tons of exciting promotions are... [05 Nov 2003]
NEW! CIO Jury: Two-thirds of IT chiefs see IM as a valuable business tool
News Dot-com upstart Betfair.com, which has shaken up the traditional bookmakers with its online betting model, uses a secure, enterprise version of IM to support email and the telephone. If you are a CIO, IT director or equivalent at a large or small... [07 Oct 2003]
IT myths update: Six of the best - the investigation begins...
News He wrote: "This is so vast and connected to so many other systems that when you use a telephone line in Colombia, you 'share' the line with Mother. Kevin Adkins, a senior support specialist, takes the story a step further. [23 Jun 2003]
Rural Midlands gets broadband... rejoice!
News Broadband services using digital subscriber line (DSL) technology will be available to customers with a BT telephone line connected to one of these exchanges. James Saunby, head of ICT at Advantage West Midlands, said: "The availability of... [20 May 2003]
The best of reader comments: The best and worst call centre experiences
News Telephone banking pioneer First Direct can do no wrong; major telcos and cable companies can do no right. Meanwhile, Mike Aitken had something worrying to say about a well-known cable TV and broadband provider: "Several times I've attempted to call... [11 Apr 2003]
Freeserve sparks investigation into BT's broadband marketing
News In the first complaint, Freeserve alleged that BT Wholesale had abused its dominant position through "cross-subsidy, discrimination and predatory pricing as well as through sending out a 'Telephone Census' to its customers". [11 Nov 2002]
BT accuses Freeserve of 'perpetual but redundant belly-aching'
News The crux of Freeserve's complaint is that BT Retail is able to take advantage of BT's existing customer base of telephone customers to promote BT Broadband - something that BTopenworld isn't allowed to do. [25 Oct 2002]
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