telephone management services in news
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Prisoners' phone bills too high says watchdog
News We consider that there is some evidence that the price of telephone calls made by prisoners in England, Wales and Scotland appear to be high," it added. The prospect of a contract renegotiation between the prison... [23 Sep 2008]
Edinburgh Council signs multimillion BT deal
News The network will run on the BT Hosted Voice platform providing a virtual private telephone network to all of the council's sites, and will give the council one-rate-for-all calls, whether national, international or... [27 Aug 2008]
£4.2m flood alert tech raises the alarm
News The FWD system alerts emergency services simultaneously with residents, raising the alarm through telephone, fax, SMS, email or pager. Fujitsu Services will continue to run the Floodline... [29 May 2008]
eBay takes $900m hit for Skype buy
News From the time the Skype acquisition was announced in September 2005, analysts and investors on Wall Street shook their heads wondering how the company could pay such a hefty premium on a company that essentially provided free or low-cost... [02 Oct 2007]
E-auctions slash Whitehall buying costs
News The introduction of the BT Premier Value scheme offered BT's best permanent voice call rates to the public sector due to the guaranteed volumes that collaboration brings, where users save between 10 and 30 per cent on their... [25 Jan 2007]
Five million benefits calls still unanswered
News The report says that the DWP's 55 different telephone numbers, including 11 for pensioners alone, is confusing and makes it harder to market the department's services. Edward Leigh MP, chairman of the... [01 Nov 2006]
LLU untangles 735,000 lines
News The number of unbundled telephone lines in the UK is nearing three-quarters of a million but the process is still experiencing problems, according to its overseer - telecoms adjudicator Peter Black. This means they don't... [05 Sep 2006]
LLU reaches half million landmark
News Unbundling allows BT's rivals to put their own equipment in the telco's telephone exchanges and offer broadband independently. Using unbundling can prove cheaper for high volume consumer players, such as Carphone... [16 Jun 2006]
NetStar hypes on-demand network management
News Meager told silicon.com sister site ZDNet Australia in a telephone interview late last week: "We're starting to see quite a few tenders and requests come out for that kind of service. Research and development on nVisage... [22 May 2006]
Skype chases the little guy
News Skype for Business is designed for these users, who are too small to invest in building their own IP telephony networks or to subscribe to expensive managed services from a telephone carrier. Some of the... [10 Mar 2006]
£1.8m injection for e-government one-stop-shop
News As part of the Transformational Government Strategy outlined by the head of the Prime Minister's delivery unit, Ian Watmore, the government also plans to scale down the UK's 130 government call centres to make one... [06 Mar 2006]
Africa beats India on offshore call centre costs
News New technologies and automation are also seen as key to improving call centre performance, with just under half of respondents using or planning to use speech recognition to deal with more complex customer interactions over the... [27 Feb 2006]
'E-gov projects too focused on tech'
News A separate survey out today, from researcher and publisher Kablenet, found 70 per cent of UK councils have yet to offer telephone self-service. The Society of IT Management (Socitm) said changes in... [18 Oct 2005]
Liberty Alliance targets mobile spam
News But it also represents a huge opportunity for privacy intrusion and increased spam, since users are exposing their telephone number directly to the content providers, who can then easily give or sell this information to... [21 Jun 2005]
Oracle aims for the mid-market
News Oracle - which defines its mid-market customers by the size of their software projects, not their revenues - said its E-Business Suite Special Edition, an offering that comes with pre-configured business process tools for operations such... [17 May 2005]
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