telephone support analyst in news
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£29bn bill for fibre to every UK home
News While the UK's broadband infrastructure is based on a fibre backbone, the so-called 'last mile' connections between homes and telephone exchanges are almost entirely copper-based - creating potential speed bottlenecks,... [08 Sep 2008]
Plastic fantastic - the future of credit cards
News People can now use online accounts, text alerts and telephone support to manage their credit. As a report from analyst the Lafferty Group points out: "the outstanding new retail banking... [04 Jul 2006]
Update: Bulldog ditches home broadband market
News C&W said it still hopes to reach its target of 800 unbundled telephone exchanges by September 2006, compared to 411 today. Cesar Bachelet, senior analyst at Ovum, said: "Rather than trying to compete... [08 Jun 2006]
Microsoft: 'Get ready for Vista now'
News Product manager Greg Amrofell said in a telephone interview: "There's really no reason to wait until the launch of Windows Vista to start shopping for a PC that can deliver a great Windows Vista experience or to start... [19 May 2006]
UK call centres grow despite offshore threat
News This expansion in the retail sector will be driven by the increase in telephone support required by internet shoppers. The UK Contact Centres in 2006: The State of the Industry report, by... [14 Feb 2006]
Kent gets commercial WiMax network
News According to Telabria, just 16 per cent of telephone exchanges support SDSL - which supports high-speed transfer of packets in both directions - meaning the county's businesses and consumers are hard... [02 Sep 2005]
BT Max: ADSL but three times faster for uploads?
News BT had meant to offer SDSL from 800 local telephone exchanges but is currently suspending its rollout at 729. According to Richard Mahony, an analyst with Ovum, this could mean a theoretical upstream... [31 Aug 2005]
"DIY" approach to IT hits financial firms' revenues
News That loss can be as much as £48,000 a year for a large IFA employing advisers and using in-house IT support, while the same IFA could also potentially lose £84,000 of business by relying on telephone... [18 Feb 2005]
5 years ago… Olivetti finally secures Telecom Italia takeover
News Giulia Rancati, research manager for analyst company IDC, said the takeover was allowed to go through because the Italian government was keen to keep the ex-national telephone operator in Italian hands. [24 May 2004]
Business looks forward to Indian summer
News A Gartner telephone survey in April 2003 with 250 US clients of BPO showed that only 1 per cent are going offshore, with 19 per cent considering offshore sites within the next two years. India alone will soak up more... [09 Jul 2003]
C&W goes ASP and says: SMEs, don't buy another PC
News Telephone companies will absolutely become a channel for services," said Janet Waxman, analyst at IDC. C&W is, in effect, acting as a project consolidator for an offering which mixes leased lines,... [31 Oct 2000]
Cable & Wireless launches ASP service for SMEs
News She added: "The telephone company's position has been weak in Europe even as a network provider and subsequently the new venture could improve its performance. Sarah Skinner, European Internet analyst at... [07 Jun 2000]
New technology will boost DSL access
News US R&D specialist, Telcordia, has developed a technology that can quickly test telephone lines to determine whether they can or cannot support DSL speed. Telcordia - formerly Bellcore, an R&D... [02 Jul 1999]
Olivetti finally secures Telecom Italia takeover
News Giulia Rancati, research manager for analyst company, IDC, said the takeover was allowed to go through because the Italian government was keen to keep the ex-national telephone operator in Italian hands. [24 May 1999]
Transatlantic cable to speed data transfer
News Expected to go live by the end of 2000, the $1.5bn project will be able to support up to 7.7 million simultaneous telephone conversations. A consortium of more than fifty telecoms companies - including... [03 Sep 1998]
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